Number porting

Move your existing number to SureVoIP

SureVoIP can "port", i.e. move your existing number or numbers to us (a communications service provider). This enables you to change a single line number into a multi line number. For example, a single number on a single line can support one call, but once you've moved that number to VoIP, you can have many calls at the same time (as much as your internet connection can handle). If you move office you can still keep your numbers. Many customers do this if they move office so they don't lose their advertised numbers. 

For frequently asked questions on porting numbers please see Number Porting FAQ.

Please note:  when you port a number away from your provider, they will cease that line and all its associated services, such as broadband. If your number has associated services, you will need to transfer these services to the new line before attempting to port to SureVoIP.

To begin the process of porting your numbers to SureVoIP, please see our Porting Guides.

Benefits of VoIP enabled numbers

• Can be directed to any internet connection
• Centralise reception, sales and support call services.
• Get numbers for most places in the world and all over the UK
• Get them all delivered to your one internet connection
• Increase inbound call capacity
• Have more control over business continuity and disaster recovery
• They can be instantly setup and used for marketing campaign tracking
• You can choose nice and easy to remember numbers (one-off fee)

Procedure to Port Your Number

To begin the process of porting your numbers to SureVoIP, please see our Porting Guides.

Once complete please send the documents to porting@surevoip.co.uk

For more in-depth guidance on the porting process please see our Number Porting Guide.

Porting Timescales

The process of porting a geographic number takes up to two weeks (usually 10 days for a single number), the detailed time scales being:

• 1 single line request = 10 working days
• Up to 10 single lines = 20 working days
• PBX 10 lines or less = 14 working days (multiline)
• PBX 11 or more (or a centrex site) = 22 working days (complex/ complex multiline)
• Simple DDI = 22 working days
• Complex DDI = 27 working days
• ISDN 10 lines or less = 14 working days
• ISDN 11 lines or more = 27 working days

Porting Costs

• 1 single line - £20.00
• Up to 10 single lines - £100
• 10 PBX lines or less - £100 (multiline)
• 11 or more PBX lines (or a centrex site) - £200 (complex/ complex multiline)
• Simple DDI block of 10 - £100
• Complex DDI block of 11+ - £200
• Up to 10 ISDN lines - £100
• Over 11 ISDN lines - £200

(All prices are excluding VAT)

Please note: that any re-submissions/changes are charged at £20 + VAT. You will also be charged this amount for any numbers you port, but then do not use or cease. It may therefore be beneficial to cease the numbers with the current providers before putting through the port request to minimise cost.

Geographic numbers are telephone numbers that begin with 01 and 02. For numbers beginning with 03 and 08, please see non-geographic information below.

For larger projects, please contact us to confirm pricing.

Exporting Costs

For porting geographic numbers away from your SureVoIP account.

• Single Line (Single Number) - £10
• Multi Line (Up to 10 Numbers as part of same order) - £50
• Multi Line Complex (Up to 100 Numbers as part of same order) - £100

(All prices are excluding VAT)

Further details on porting away (exporting) from SureVoIP can be found on our Number Porting Support Guide.

Our porting forms can be found at the bottom of this page. We've put them all in one zip folder as they are saved in various file formats.

Non-geographic Number Porting

Non-geographic numbers are numbers that begin with 03 or 08.

Porting non-geographic numbers can take typically 20 working days, but this can vary depending on the amount of resellers involved in the supply chain.

Porting non-geographic numbers to SureVoIP cost:

• Single non-geographic number = £65
• Up to 10 contiguous non-geographic numbers = £100
• Up to 100 contiguous non-geographic numbers = £250

(All prices are excluding VAT)

Porting non-geographic numbers away from SureVoIP cost half of the porting in cost.

Non-geographic Number Porting Procedure

To begin the process of porting your numbers to SureVoIP, please see our Porting Guides.

If you have any further queries regarding VoIP porting, please contact us.