Porting FAQ

Can you port from my current provider?

We can port from BT, TalkTalk, Sky, Vodafone (Cable and Wireless), Virgin Media and many VoIP providers, including Gamma, Gradwell, Voipfone, Andrews & Arnold, RingCentral, Skype and many more.

Can you port my 03 or 08 number?

We can port geographic 01 and 02 numbers and also non-geographic 03 and 08 numbers.

How long will it take to port my number?

It can take 5 - 10 working days for single line numbers or 10 to 27 working days for multi line geographic numbers, depending on the complexity.

Non-geographic numbers beginning 03 and 08 can take 17 to 27 working days, depending on how many resellers are involved in providing your number.

What time will the port take place?

Port activations take place at 10:00 for geographic single line numbers, and between 10:00 and 13:00 for multi line numbers.

Non-geographic numbers can activate just after midnight on the porting date or between 10:00 and 13:00 on the port date, depending on the current provider. We will advise you when you should expect activation.

Will my number be out of service at all during the porting order?

Your number will remain in service with your current provider until the porting time and is an instant switch-over.

However, we can make no guarantee as rarely the numbers may be out of service for 1 or 2 minutes while the number port is activated. However this is very rare.

Can I still port my number if I have RedCare on my line?

You will need to fully cease RedCare or transfer it to another line.

If a porting order is submitted and is rejected due to RedCare then a porting rejection charge may be incurred.

How much will it cost to port my number?

Single line numbers are £20 per number ex VAT and multi line installations are £100. Complex multi line ports (very large amount of numbers or DDI ranges) are typically £200. 1)

If your order is rejected due to incorrect information supplied then there is a rejection charge of £20. It is therefore imperative to ensure you supply us with complete and accurate information.

Numbers beginning 03 and 08 are £65 per number, £100 for a block of 10 contiguous numbers or £250 for up to 100 contiguous numbers. 2)

These charges exclude VAT.

Can you port my number from Skype?

Yes we can. Please follow the same process for standard geographic numbers but state in the notes that the number is with Skype. We will require a Letter of Authority to be filled out and signed also.

Can you port my international number?

We can port international numbers for many countries. Please get in touch and we will be able to give you definitive answer.

Can I port my number out of hours or over the weekend?

This is something we can offer on a case-by-case basis. There will be a time-related charge, and complex ports can take longer. Do contact us if you require your numbers to port out of normal working hours.

Can I port my numbers away from SureVoIP?

Yes. We have a list of which providers you can port your number to on our porting page.

Please note that it is up to your new provider to initiate the porting process and enter into a porting agreement with us where required.

1) , 2) Correct at time of writing - see http://www.surevoip.co.uk/products/number-porting for up to date pricing.