Number Porting

SureVoIP can port (transfer) from almost any other provider, allowing you to keep your existing numbers you may already have when moving to SureVoIP.

Porting Frequently Asked Questions (FAQ).

The porting process for geographic numbers (beginning 01 and 02) and non-geographic numbers (beginning 03, 08 and 09) is now the same.

The process to port your number is very straight forward. What we need from you:

  1. SureVoIP Number Porting Form (see below)
  2. The Customer Letter of Authority (this is required for all porting orders, see below for template)
  3. A copy of a recent bill
  4. Send this information to porting@surevoip.co.uk

:!: It is imperative that you fill out the forms accurately and in full as incorrect or missing information may incur a rejection charge.

See here for explanation and details of the number porting form.

For porting time scales and charges please see Number Porting.

Required documents:-

Please send the completed forms to porting@surevoip.co.uk to begin the porting process.

SureVoIP can port numbers from most other countries, including France, Germany, US, Canada.

Contact us on 0330 445 0000 option 2 or porting@surevoip.co.uk and we will be able to advise you.

Porting away from SureVoIP

We provide excellent customer service and a stable product suitable for business communications. If you are at all unhappy with the service provided by SureVoIP then please contact us in the first instance so we can put things right. We do understand, however, that customers may wish to change suppliers as their needs change.

If your mind is made up and you wish to port your number away then you will need to contact your new provider to begin the porting process. They will make all the necessary arrangements to ensure your numbers are transferred over successfully.

The charges to port numbers away from SureVoIP can be found at Number Porting under Export Costs.

Companies we have a porting agreement with

The following communications provider can port numbers from SureVoIP:

  • aql Wholesale
  • BT
  • Gamma
  • Simwood

Ofcom General Conditions B3 (formerly General Conditions 18) requires that all communications providers allow their customers to switch providers and keep their numbers. If your chosen communications provider is not in the list above, check with them as they may be a reseller of a provider we do have a porting agreement with - but even if they are not, request that they enter into a porting agreement with Suretec Systems Ltd t/a SureVoIP.