SureVoIP Support Guides

Contacting SureVoIP

If you need to contact us then please call 0330 445 0000 or email support@surevoip.co.uk

Getting Started with SureVoIP

Getting Started with SureVoIP - How to get connected to SureVoIP

Getting Started with SureVoIP Instant Messaging - Connect to SureVoIP Instant Messaging XMPP/Jabber servers

Yealink Handsets Advanced Tasks

Hosted VoIP Reference Guide

How to set up voicemail

Phone Numbers - How to set destination for your phone numbers.

Contacts Directory - How to connect to the SureVoIP LDAP Contacts Directory servers to access your address book for your Global and private contacts and search them from your deskphone, softphone or email client.

Number Porting

Automatic Provisioning - Cisco, Gigaset, Polycom, Snom and Yealink handsets purchased from SureVoIP are automatically provisioned so all you need to do is plug them in.

SureVoIP Troubleshooting Guidance

NAT and Firewall Settings for VoIP

Linux and Windows Command Line Tools for Troubleshooting

Yealink Call Trace Guide

Handset Troubleshooting Guide

SIP Traces - How to obtain SIP traces for troubleshooting PBX phone systems.

SIP ALG - If you are using the SureVoIP Single User or Hosted VoIP service you will most likely need to disable SIP ALG.

Handset Features

Handset Features - Guides on how to perform basic tasks on your handset, such as switching call waiting off and changing your ring tone.

Advanced Handset Guides - Guides on more advanced tasks, such as obtaining log or trace information.

SureVoIP API

API documentation - Full API documentation on all available features.

SureVoIP Add Ons

SureVoIP Store

SureVoIP Partners

Troubleshooting guides for SureVoIP Partners and Resellers

Partner Troubleshooting

SureVoIP Business Broadband