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Sales: 0330 445 0000

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Privacy Policy

Who we are

This is the privacy statement of Suretec Systems Limited, Company number SC258005, Cormack Park, Rothienorman, Inverurie, Aberdeenshire, Scotland, UK, AB51 8GL.

We are registered in the UK with the Data Protection Registrar. Our registration number is Z1830389.

How we use your personal information generally

This privacy statement explains how we collect and use personal information about you.

In general terms, we collect and use personal information to:

  • deliver our services and meet our legal responsibilities
  • verify your identity where this is required
  • contact you by post, email or telephone
  • understand your needs and how they may be met
  • maintain our records
  • process financial transactions
  • prevent and detect crime, fraud or corruption
  • comply with our legal obligations

What we collect and use your information for

Further details of how we collect and use personal information in connection with each of our service offerings can be accessed here. That document covers the following services:

We also record all of our calls for training and quality purposes.

Who do we share your information with

We may share your information with third parties for the reasons outlined in 'What we collect and use your information for'.

These third parties include: -

  • Companies we have chosen to support us in the delivery of the products and services we offer to you and other customers e.g.
  • Our regulators and the Information Commissioner’s Office for the UK (the ICO)
  • Law enforcement, credit and identity check agencies for the prevention and detection of crime
  • HM Revenue & Customs (HMRC) e.g. for the processing of tax relief on pension payments or the prevention of tax avoidance

We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

How long do we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services while you are a customer. We may also keep your information after this period but only where required to meet our legal or regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Where your information is processed

The majority of your information is processed in the UK and European Economic Area (EEA). Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third-party suppliers and do regular checks to ensure they meet these obligations.

Using our website

We track usage of our website by logging data such as IP addresses and other technical information. We may also use technology such as cookies to help us track movement through our website and your IP address to help diagnose problems with our servers. This data is all aggregated and used for statistical purposes to help us understand site usage. It is not attributed to you as an individual or company.

We also use the Facebook Pixel to advertise to you should you visit our website and Google Analytics. This can be controlled via the Cookie popups and disabled upon your first visit.

Your rights

Manage your preferences - Every marketing email from us contains instructions on how to opt out of receiving further marketing emails from us so please feel free to manage your preferences.

Access to your information – You have the right to request a copy of the personal information about you that we hold. 

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards or correct it yourself via the SureVoIP Portal.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portabilityif we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine-readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website.

This privacy statement was last updated on 17th May 2018.

Contact information and further advice

Data Protection Officer - Gavin Henry

privacy@suretec.co.uk

Telephone: +44 330 445 0000

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/

By phone: +44 303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF