Products and Services
Award-winning Business-grade Hosted VoIP - Choose a feature set which suits your company.
Designed with the needs of business and enterprise in mind, SureVoIP® Hosted VoIP services will give you and your customers the best possible communications experience.
Our Hosted VoIP services come in two tiers:
A feature-rich Hosted service for those who need all the features and functions we provide.
A paired down Hosted service for those who require a more limited number of functions.
We also provide an option for those working on their own with our Single User VoIP.
Giving the person working on their own a useful business-grade service.
Features | Benefits | Fully Managed Hosted VoIP | Basic Hosted VoIP | Single User VoIP |
Voicemail to email notification | Receive an email when a caller leaves a voicemail. Open and listen to the file from the email. | ✔ | ✔ | ✔ |
Call Forwarding | Send calls to your mobile or another number when you are not at your desk. | ✔ | ✔ | ✔ |
Customer Caller ID (CLI) | Show your new SureVoIP® UK landline number to your customers, even when calling from your smartphone. | ✔ | ✔ | ✔ |
High Definition Calls | Crystal clear clarity for all your customer phone calls | ✔ | ✔ | ✔ |
Music on Hold | Impress callers with a professional experience if they have to wait. | ✔ | ✔ | ✔ |
Single Hunt Call Group | Send callers to the most appropriate person to answer – our automatic equivalent of your company's switchboard. | ✔ | ✔ | ✘ |
Multiple Hunt Call Groups | Set up sophisticated transferring patterns within your company's telecoms | ✔ | ✘ | ✘ |
Conferencing | Have meetings with your customers without leaving the office. Set up a SureVoIP® Conference Call quickly and easily. | ✔ | ✘ | ✘ |
Call Recording | An essential feature for many customers. Record calls for legislative, record keeping or dispute-resolution purposes. | ✔ | ✘ | ✘ |
Time of Day Routing | Manage calls according to when in the day they are received. Send out-of-hours calls to a support number, or send calls over holidays to an on-call staff member. | ✔ | ✘ | ✘ |
IVR Auto-attendant | An interactive voice menu for callers to hear transfer options | ✔ | ✘ | ✘ |
As a SureVoIP® customer, you will receive the support of our UK-based Technical Support Team.
You receive the reassurance that your service is being delivered over a fully owned and managed network. And you also receive the benefit of a business-grade service supplied by a dedicated award-winning company established as an innovative thought-leader within the telecoms industry.
The SureVoIP® Technical Team offer the following advice regarding a VoIP service:
“A good, business-grade Router is an essential ingredient. By far the most common problems we see are solely down to customers using consumer-grade Routers when trying to run a business-grade VoIP service. “
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