2014.09.09 11.31 - Hosted VoIP registrations issues

We're investigating an unknown issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 10.23 that SIP on port 5060 was not responding to new transactions which resolved itself at 10.28 (5 mins). This happened again at 10.54 to 11.00 and then 11.01 to 11.07.

Things are monitored every 60 seconds. The network, core SIP platform and hosted VoIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.

We will keep you updated and leave this service status message open in the mean time.

Apologies for the disruption.