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Call charges

SureVoIP's standard UK call charges: (UK GBP pence per minute ex VAT)

Please note: As of 1st August 2021 Ofcom have changed the way calls to UK Landlines (geographic numbers) are charged. Please see SureVoIP Surcharge Rates on calls to UK Geographic Numbers from 1st August

Please note: As of 1st July 2021 Ofcom have changed the way calls to UK Mobiles are charged. Please see SureVoIP Surcharge Rates on calls to UK Mobile from 1st July

Please note: As of 1st July 2015 Ofcom have changed the way calls to 084x, 087x, 09 and 118 numbers are charged, which is described at http://www.ukcalling.info/ (this is only applicable if you are a consumer). SureVoIP is a VoIP provider for business customers.

 
A call to a SureVoIP 0845 or 0870 number is charged at:
 
2p/min + Access Charge
 
The Access Charge is set by the caller's telecommunications provider.
 
This is applicable to the following SureVoIP ranges:
 
 - 0845 235 xxxx
 - 0870 436 xxxx

 

Call Type

Peak1

Off-peak

Weekend

Geographic (01, 02, 03)

1.25

1.00

1.00

Mobiles - from

7.00

7.00

7.00

Freephone (0800)

0.00

0.00

0.00

Non-geographic (08XX)

See below

See belowSee below

Premium (09XX)

See below

See below

See below

Directory Enquiries

dependent on telecoms provider

999

FREE

FREE

FREE

 

  1. All calls are assigned to one of three rates: Peak, Off-peak or Weekend.

 

Peak, Off-peak or Weekend

These are based on UK local time (i.e. GMT or GMT+1 when in summer time).

 

 MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Peak08:00-17:5908:00-17:5908:00-17:5908:00-17:5908:00-17:59  
Off-peak00:00-07:59
18:00-23:59
00:00-07:59
18:00-23:59
00:00-07:59
18:00-23:59
00:00-07:59
18:00-23:59
00:00-07:59
18:00-23:59
  
Weekend     00:00-23:5900:00-23:59

 

The above times are shown to the minute, but in practice seconds are to be considered to. The start time above is precise but where a time-slot is shown ending at X:59, that is actually XX:59:59 with the next slot beginning one second later.

 

 

Detailed information on call charges:

  • Per second charges for the call that you make
  • Minimum call charge of 1.5p ex VAT.
  • All fees are stated excluding VAT.
  • Calls between your VoIP-enabled offices are free.
  • Calls to anyone else on SureVoIP are free.
  • Charges for Directory Enquiries services vary dependent on service provider.
  • Inbound calls to 0800 numbers cost 3 pence per minute.
  • Calls that are diverted to land lines are charged at our standard rates.

 

Unsure about your bill?

 

Please contact us.

 

To find out specific call charges please use below: (pence per minute ex VAT)