[Update] Inbound call issues - cutoffs - Wednesday 31st October 2012 at 10:45

Dear all,

We have the following to share with you:

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Following extensive consultation with our platform vendor, we have successfully accelerated the firmware upgrade programme and have extended the new firmware to 90% of the platform. The remaining 10% of the platform has not suffered any failures to date.

A decision will be taken later today on whether to upgrade the remaining 10% of components tonight.

We will continue to monitor performance today and do not expect any recurrence of the dropped calls problem.

We would be grateful if you would continue to monitor the performance of the service you receive from us and immediately report any service problems to our fault desk.

This has been a very difficult time and I thank you for your patience.

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Thanks,

Gavin.