[Update] Inbound call issues - cutoffs - Tuesday 30th October 2012 at 11:15

Dear all,

We have the following to share with you, but in summary issues have now dropped by 50% and will continue to drop today, tomorrow, Thursday and Friday when we are expecting all issues to be fully resolved:

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The firmware upgrade provided by our platform vendor has successfully prevented any further systems failures occurring to the section of our live platform upon which it was loaded.

We have loaded the firmware onto a further section of our platform and will continue to monitor performance today. It is our intention to extend the firmware to the whole platform over the next 3 nights.

Unfortunately it is not possible to accelerate the firmware upload due to the scale of the platform.

I’m sorry for the problems that continue to occur and am confident that the latest firmware will prevent further “dropped calls” occurring once the whole platform has been upgraded.

I would like to thank you for your patience during this very difficult time and to thank those of you who have helped provide information and feedback on the problems you and your customers have been experiencing.

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Again, I can only give you my sincerest apologies for all this,

Thanks,

Gavin.

MD, SureVoIP.