[Update] Inbound call issues - cutoffs - Thursday 1st November 2012 at 11:15

Dear all,

We have the following update, so in summary all should be well but we'll not mark this as resolved until Monday:

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Upgrades to the remainder of the platform were successfully completed last night. This means that the platform is now fully upgraded to the latest firmware provided by our platform vendor.

We have not experienced any failures since work was completed and we will continue to monitor performance today to ensure no recurrence of the problem.

Please will you continue to monitor the performance of the service you receive from us and immediately report any service problems to our fault desk.

I’m extremely sorry for the service degradation that you have experienced. I realise that this has been a very difficult time for you.

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Thanks,

Gavin.