[Resolved] Inbound call issues - cutoffs - Monday 5th November 2012 at 10:15

Dear all,

This was received on Friday and as previously mentioned we have waited until today to mark fully resolved:

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No further failures have occurred to the equipment within the platform that caused the intermittent “dropped calls” problem. This follows the completion of a firmware upgrade across the whole of the platform on Wednesday night.

Our engineers will continue to maintain heightened monitoring of the platform to ensure no recurrence of the problem.

It is important to me that our service delivers the highest level of quality to all our customers,  and I would be grateful if you would continue to monitor the performance of the service, and immediately report any service problems to our fault desk.

I’m really sorry for the problems that have been caused by the intermittent failure of our service and thank you for your patience and cooperation during this time.

I realise that this has been a very difficult time for you.

Best regards.

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Thanks,

Gavin.