[Partially Resolved] Inbound call issues - cutoffs - Monday 29th October 2012 at 12:00

We have received the following:

 

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Following extensive investigation of the technical problem being experienced, our platform vendor has identified a traffic stream that is thought to have caused the service degradation to our customers. A controlled restart to the affected system was undertaken on Friday night and no further failures to the service have been experienced since.

 

In parallel, we have successfully tested the firmware upgrade provide by our vendor and have loaded this onto a section of our live platform to monitor performance. A decision will be taken later today on whether the firmware upgrade is to be loaded across the whole platform.

 

I continue to apologise for the problems that have been experienced and assure you that we are continuing to do everything possible to restore the service.

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We will update you at 4pm today to confirm the final resolution and apologies for any inconvenience caused.

 

Thanks.