[Ongoing] Inbound call issues - cutoffs - Friday 26th October 2012 at 15:00

Dear all,

Sorry for the delay. I've just got of the phone with the head of the product we use from our supplier and have the following info to share:

"Dear 'named product'' customer,

As communicated earlier, our investigations into the technical problem being experienced on the 'named product' are continuing.

The firmware image that our vendor delivered is in test to confirm conformity. It is anticipated that the firmware will be implemented during the weekend.

I’m sorry for the continued degradation to the service and assure you that we are continuing to do everything possible to restore the service."

Again, we are extremely sorry for these issues and will keep you updated when we have more information.

Kind Regards,

Gavin Henry.

Managing Director.

T +44 (0) 1224 900123

M +44 (0) 7930 323266

F +44 (0) 1224 824887

E ghenry@surevoip.co.uk

http://www.surevoip.co.uk/

Suretec Systems T/A SureVoIP is a limited company registered in Scotland. Registered

number: SC258005. Registered office: 24 Cormack Park, Rothienorman, Inverurie,

Aberdeenshire, AB51 8GL.

Subject to disclaimer at http://www.suretecgroup.com/disclaimer.html

Did you see the SureVoIP API news? - http://www.surevoip.co.uk/news-events/surevoip-launches-innovative-api and http://www.surevoip.co.uk/api