2016.08.04 - Scheduled Maintenance Thursday 11th August 2016

Dear Customers,

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

We will be carrying out essential database cluster upgrades in preparation of deploying a new database clustering solution. Some downtime is expected as the upgrades are performed. During these works, the database cluster and our routing services will be restarted 2 to 3 times, thus the service may be intermittently unavailable for a few seconds. This may also interrupt ongoing calls.

Services affected:

* Inbound and outbound calls (SIP Trunk, SureVoIP Numbers, International Numbers, Hosted products)
* Customer Portal
* Fax-to-email
* Conferencing (for external numbers)
* SureVoIP API (including SMS and Fax sending)
* SureVoIP Browser Plug-ins

Services not affected:

* Hosted products (except for external inbound and outbound calls to the PSTN)
* Hosted Portal
* SureVoIP Website
* SureVoIP LDAP Contacts Directory
* SureVoIP Instant Messaging (XMPP/Jabber)
* SureVoIP Business Broadband and Ethernet Products
* SureVoIP Co-location services
* Conferencing (for Hosted customers when using internal conference shortcode)
* SureVoIP 24/7 Support line

These works will be carried out on Thursday 11th of August 2016, between 22:00 - 23:00 BST. Services will be available intermittently during this period.

If you operate a 24/7 service and require call forwarding, we can provision a special set up for you during the maintenance window.

If you have any questions, please contact support@surevoip.co.uk

For up-to-date information on SureVoIP Service Status, visit http://www.surevoip.co.uk/help-support/service-status or follow us on Twitter @SureVoIPStatus.

Thank you,

The SureVoIP® Support Team.