2016.02.03 12:39 - Outbound calling impacted

Dear all,

Our monitoring detected an anomaly on one of our outbound voice gateway servers at 12:20:50. Calls going through this server started to build up and didn't get passed on to our SBC's. The other servers in our outbound voice cluster were unaffected. Therefore, some outbound calls may have progressed whilst others just got stuck.

Incoming calls to your numbers and customers numbers were OK however. We had to forcibly stop the voice process on this particular server and now all services are back to normal as of 12:32:25. We are currently diagnosing what caused this lock up and have taken this server out of the cluster.

We will mark this Service Status resolved later today once we are happy and have put the server back into production.

Apologies for the interruption to your day.

Thanks,

SureVoIP Support.