2014.05.10 12:15 - Service interruption

At approximately 11:11 today our monitoring alerted us to an issue with our core call routing cluster. This prevented incoming and outgoing calls from being processed. Any ongoing calls were not affected.

 

The core call routing cluster is now working as normal and we have identified the cause as being an out of configured memory issue for the SIP processes. These limits have now been increased and checks have been added to our monitoring platform to watch for the memory use of these processes.

 

Apologies for the issues.