2014.03.17 15:14 - Hosted VoIP registrations issues

We're investigating a database cluster issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 14:26 that SIP on port 5060 was not responding which resolved itself at 14:37 (11 mins). Things are monitored every 60 seconds. The network, core and hosted SIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.

For some reason, which we are looking in to now, some DB threads weren't responding to process registration attempts whilst the actual database clusters were all responsive.

We will keep you updated and leave this service status message open in the mean time.

Apologies for the disruption.