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Admin Charges
| Out of Hours per hour support charge | £210 | For support issues raised via the 24/7 emergency support line or email, for action outside of our core working hours |
| Special configuration for Hosted VoIP | £125 | For non-standard special configuration. Per implementation/request. |
| Hosted VoIP domain rename | £35 | For rebuilding a Hosted VoIP domain with new hostname. ie company.h.surevoip.co.uk to another.h.surevoip.co.uk |
| CLI control enable | £10 | Allow customer to pass own CLI. CLI agreement must be in possession of SureVoIP and satisfactory. |
| DDI block of 10 | £10 | One-off charge of DDI block allocation with clean block. Only if SureVoIP provided. |
| Direct Debit failure | £10 | Direct Debit collection failed / rejected by bank |
| Direct Debit re-instatement | £10 | Re-instate a cancelled Direct Debit mandate |
| Re-enable account | £50 | When account is suspended due to underpayment and account is to be re-instated. |
| Move Number | £20 | Moving number between accounts. |
| International Number Re-enable | £20 | When international number disabled for whatever reason (no payment or cancel request) and customer requires re-activation within two weeks. |
| Refund due to overpayment | £10 | Refund of overpayment when invoice paid by BACS AND collected via Direct Debit after at least two warnings that this is being done. |
| Complex billing | £45 | Monthly charge for any custom or complex billing requirements. |
| Mid-order cancellation | £50 | If an order is cancelled before final provisioning for a valid reason (valid at our discretion), otherwise normal termination clauses and charges apply |
| Trade Reference request | £45 | One-off charge per trade reference |
| Account Change Request | £10 | One-off charge to re-assign or adjust an account extension number, direct dial etc. |
| Ad-hoc Support | £105 | One-off charge for support requests. |
| Unauthorised Returns Charge | £10 | Admin charge per item where goods are returned without prior authorisation. This will be in addition to the delivery charge. |
| API Development | £125 | Per hour charge for custom SureVoIP API development |
| Bulk Archived Call Recording Retrieval | £210 | For retrieval of Archived Call Recordings held with us per implementation/ request. |
| Phone Management Adoption | £20 | Charged per phone to provision remotely when a customer brings existing hardware. Adoption fee is chargeable even if the adoption proves unsuccessful. Requires confirmation by our Technical Team. |
(All prices are excluding VAT)
If you have any questions or concerns please contact us.
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