Help & Support
How to contact us
If you have an emergency support requirement outwith the hours stated above you can use our 24/7 emergency customer support telephone number +44 (0) 1224 245012. SureVoIP partners can call the on call support engineers directly.
Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent. The 24/7 support service is only available to live customers. Calls from customers taking part in a 14-day trial will need to call during normal UK business hours for support.
Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.
We have a support wiki that contains various guides and solutions to common setup problems or questions regarding using our VoIP service and doing business with SureVoIP in general.
Some of the following files need to be signed and returned in order to use certain SureVoIP products. For example, if you use a SureVoIP SIP Trunk and you'd like to use your own Caller ID, then you'll need to sign and return our SureVoIP CLI Agreement form.
|SureVoIP CLI Agreement.pdf||35.15 KB|