Frequently Asked Questions - FAQ

• Can VoIP be used for a business telephone solution?
• Can we use our advertised telephone numbers with SureVoIP?
• Can we move from our existing VoIP service provider to SureVoIP?
• Can we pick a new nice and easy to remember number?
• What business continuity and disaster recovery options are available if our internet connection fails or we suffer a power outtage?
• Are you members of The Internet Telephony Services Providers’ Association
• How can we pay for your service?
• Can we call 999 using your service?
• As we are growing, can our numbers come with us if we move?
• We really like the sound of using VoIP but need help in choosing the right solution. Can you advise us?

 

Can VoIP be used for a business telephone solution?

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Of course! We have many customers running on pure VoIP solutions for their business. See our Case Studies

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Can we use our advertised telephone numbers with SureVoIP?

Yes, we can port or move any numbers you have to us.

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Can we move from our existing VoIP service provider to SureVoIP?

Of course! Using you SureVoIP account details you can call out using our service or migrate your existing numbers to us.

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Can we pick a new nice and easy to remember number?

As we have our own Ofcom number allocations we can provide you with the best possible memorable numbers for a one-off charge

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What business continuity and disaster recovery options are available if our internet connection fails or we suffer a power outage?

We can send inbound calls to up to 5 different locations. That could to another internet connection, mobile phone or landline.

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Are you members of The Internet Telephony Services Providers’ Association

Yes, see our listing on the ITSPA members page as SureVoIP

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How can we pay for your service?

We accept all major debit and credit cards as well as payment by Direct Debit.

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Can we call 999 using your service?

Of course. As we are regulated by Ofcom and provide an inbound and outbound telecommunications service we therefore enable customers to call the Emergency Services. We do however advise to always use your landline or mobile whenever possible. Please see our Code Of Practice

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As we are growing, can our numbers come with us if we move?

Your numbers can follow you where ever you go, so don't worry about that!

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We really like the sound of using VoIP but need help in choosing the right solution. Can you advise us?

With pleasure. Please call or email us, or let us call you.

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