SureVoIP Partner Provisioning

Fill out customer provision form and email to partners@surevoip.co.uk

All details must be provided as we require address details for 999 access. We do not use this information to contact your customer.

If you would like to discuss options for your customer then please email partners@surevoip.co.uk, call 0330 445 1000 option 1, or go to www.surevoip.co.uk and click on Live Help.

You can download the form here: SureVoIP Partner Provision Form

Geographic numbers (beginning 01 and 02)

For geographic porting (numbers beginning 01 and 02):
Fill out the SureVoIP Partner Porting Form and email it to porting@surevoip.co.uk along with the customer-signed letter of authority.

If you need to contact the porting team please email porting@surevoip.co.uk or call 0330 445 1000 option 2.

Files:

Non-Geographic numbers (beginning 03 and 08)

For non-geographic porting (numbers beginning 03 and 08):
Contact porting@surevoip.co.uk team to begin project. Please provide non-geo letter of authority.

The Letter of Authority must be filled out and signed by your customer, and printed on their letterhead.

If you need to contact the porting team please email porting@surevoip.co.uk or call 0330 445 1000 option 2.

Files:

Faults and Repair

We require the SureVoIP Partner to take ownership of all faults with the customer and run through initial troubleshooting (reboot handset/router, check logs of on-site phone system etc, check cabling, power and ensure end user is trained to use equipment/services).

Where you require SureVoIP to assist please fill out fault report at www.surevoip.co.uk/partnerfault

For urgent fault assistance, if possible, raise a fault as above or email partners@surevoip.co.uk with description of fault and at least one call example. When you receive your ticket reference (within 5 minutes) please call 0330 445 1000 option 2 and advise us of the ticket reference.

Guidance on troubleshooting for Partners can be viewed at SureVoIP Partner Troubleshooting

:!: Where call examples are not provided we will hand the fault back to you to obtain this information. We can not begin any investigation until this has been provided.