How to Set Up the Polycom SoundPoint IP Series Handset

This guide explains how to set up the Polycom SoundPoint IP series handsets to connect to SureVoIP. These instructions apply to:

  • Polycom SoundPoint IP 330

Other Polycom handsets may vary slightly. Please consult your model's documentation.

See the Polycom SoundPoint official website for further information on these handsets.

  1. In your web browser, type in the IP address of your handset.
    To find out the IP address, press Menu then 2. Status then 2. Network then 1. TCP/IP Parameters.
    The IP may look like
    Default username is Polycom and default password is 456
  2. Click on the SIP tab.
    • Under the Server 1 section, put your supplied SureVoIP SIP Registrar into the Address field.
    • Set Transport to UDPOnly
  3. Go to the Lines tab.
  4. Click on Line 1
    • Display Name is your real name
    • Address is your Auth ID
    • Authentication User ID is your Auth ID also.
    • Authentication Password is your SIP Secret
    • Label is SureVoIP or anything meaningful. This shows on your phone idle display.
    • Under Server 1 set Address to your supplied SIP Registrar from your welcome email.
    • Set Transport to UDPOnly
  5. At the bottom of the page click Submit. This will reboot your phone.

If the phone icon by the SureVoIP account is not solid, go over the set up instructions above and check the User account, password and SIP server settings.

Ensure SIP ALG is disabled on your router. See this page for further information.

If those are correct, also check your firewall settings.

Check the NAT settings on the handset:

  • Network → NAT → Network Address Translation → Set Keep-Alive Interval to 60

If you are still not able to connect, contact SureVoIP Technical Support.