Enabling and Disabling Call Waiting on Cisco SPA500 and Cisco SPA300 Series IP Phones

This guide explains how to enable and disable the Call Waiting feature on the following handsets:

  • Cisco SPA303G
  • Cisco SPA501G
  • Cisco SPA502G
  • Cisco SPA504G
  • Cisco SPA508G
  • Cisco SPA509G
  • Cisco SPA512G
  • Cisco SPA514G
  • Cisco SPA525G2

To Disable Call Waiting from the Phone Menu

  1. Press the Setting key
    This is the button with a sheet of paper with the folded corner and can be found under the envelope (voicemail) button.
  2. Press 5 for Preferences
  3. Press 16 for Call Waiting
  4. Press the y/n softkey to toggle to No
  5. Press the ok softkey to confirm
  6. Press the save softkey to save
  7. Press the cancel softkey until you return to the idle screen

To Enable Call Waiting from the Phone Menu

  1. Press the Setting key
    This is the button with a sheet of paper with the folded corner and can be found under the envelope (voicemail) button.
  2. Press 5 for Preferences
  3. Press 16 for Call Waiting
  4. Press the y/n softkey to toggle to Yes
  5. Press the ok softkey to confirm
  6. Press the save softkey to save
  7. Press the cancel softkey until you return to the idle screen