How to Transfer a Call on Yealink T2 Series and T4 Series Handset

This guide explains how to transfer a phone call on the following handset models:

  • Yealink T19P (including T19P E2)
  • Yealink T20P
  • Yealink T21P (including T21P E2)
  • Yealink T22P
  • Yealink T23G
  • Yealink T26P
  • Yealink T27P
  • Yealink T27G
  • Yealink T28P
  • Yealink T29G
  • Yealink T40P
  • Yealink T41P
  • Yealink T42P
  • Yealink T46G
  • Yealink T48G

Attended Transfer

An attended transfer is when you perform a call transfer and consult if the target person wishes to accept the call.

Once you have taken a call and identified the call is to be transferred:

  1. Press the Tran softkey1)
    This will place the caller on hold
    On the Yealink T4 handsets this will appear as the Transfer softkey
  2. Dial the target extension number
  3. Press # SEND on the keypad
  4. When the target extension answers, consult if he/she wishes to take the call
    1. If the call is to be transferred press Tran to complete the transfer2)
    2. If the call is not to be transferred
      1. Press Cancel The caller will remain on hold
      2. Press Resume to take caller off hold and resume call

Blind Transfer

A blind transfer, also called an unattended transfer, is when you perform a call transfer without consulting with the target extension first.

Once you have taken a call and identified the call is to be transferred:

  1. Press the Tran softkey3)
    This will place the caller on hold
    On the Yealink T4 handsets this will appear as the Transfer softkey
  2. Dial the target extension number
  3. Immediately press the Tran softkey to complete the transfer4)
    When the recipient extension answers they will be speaking with the caller straight away
1) , 2) , 3) , 4) You can also use the TRAN button on the keypad instead of the Tran softkey