How to Transfer a Call on Snom Handset

This guide explains how to transfer a phone call on the following handset models:

  • Snom 715

This guide will also apply to the Snom 300, Snom 320, Snom 710, Snom 720, Snom 725 and Snom 760.

Attended Transfer

An attended transfer is when you perform a call transfer and consult if the target person wishes to accept the call.

Once you have taken a call and identified the call is to be transferred:

  1. Press the Hold softkey This will place the caller on hold
  2. Dial the target extension number
  3. Press Tick key on the keypad
  4. When the target extension answers, consult if he/she wishes to take the call
    1. If the call is to be transferred press the Xfer softkey to complete the transfer
    2. If the call is not to be transferred
      1. Press the X key on the keypad The caller will remain on hold
      2. Press Hold softkey to take caller off hold and resume call

Blind Transfer

A blind transfer, also called an unattended transfer, is when you perform a call transfer without consulting with the target extension first.

Once you have taken a call and identified the call is to be transferred:

  1. Press the Xfer softkey This will place the caller on hold
  2. Dial the target extension number
  3. Immediately press the X key on the keypad to complete the transfer
    When the recipient extension answers they will be speaking with the caller straight away