Enabling and Disabling Call Forwarding on Yealink T2 and T4 Series Handset

This guide explains how to enable and disable the Call Forwarding (sometimes referred to as call divert) feature on the following handsets:

  • Yealink T19P (including T19P E2)
  • Yealink T20P
  • Yealink T21P (including T21P E2)
  • Yealink T22P
  • Yealink T23G
  • Yealink T26P
  • Yealink T27P
  • Yealink T27G
  • Yealink T28P
  • Yealink T29G
  • Yealink T40P
  • Yealink T41P
  • Yealink T42P
  • Yealink T46G
  • Yealink T48G

Always Forward

Always Forward will unconditionally forward all calls to the specified telephone number.

To Enable Always Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 1 for Always Forward
  5. Highlight 1. Always Forward and toggle so it is Enabled
  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls
  7. Press the Save softkey

To Disable Always Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 1 for Always Forward
  5. Highlight 1. Always Forward and toggle so it is Disabled
  6. Press the Save softkey

Busy Forward

Busy Forward will conditionally forward all calls to the specified telephone number if the handset is already on a phone call.

To Enable Busy Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 2 for Busy Forward
  5. Highlight 1. Busy Forward and toggle so it is Enabled
  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls
  7. Press the Save softkey

To Disable Busy Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 2 for Busy Forward
  5. Highlight 1. Busy Forward and toggle so it is Disabled
  6. Press the Save softkey

No Answer Forward

No Answer Forward will conditionally forward all calls to the specified telephone number if an incoming call is not answered in a specified amount of time.

To Enable No Answer Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight 1. No Answer Forward and toggle so it is Enabled
  6. Highlight 2. Forward to and enter the destination telephone number which should receive forwarded calls
  7. Highlight 3. After Ring Time and select the desired time out. Each ring is approx 3 seconds.
  8. Press the Save softkey

To Disable No Answer Forward from the Phone Menu

  1. Press the Menu softkey
  2. Press 2 for 2. Features
  3. Press 1 for 2. Call Forward
  4. Press 3 for No Answer Forward
  5. Highlight 1. No Answer Forward and toggle so it is Disabled
  6. Press the Save softkey