How to Enable and Disable Call Forwarding on Cisco SPA500 and Cisco SPA300 Series IP Phones

This guide explains how to enable and disable the Call Forwarding feature on the following handsets:

  • Cisco SPA303G
  • Cisco SPA501G
  • Cisco SPA502G
  • Cisco SPA504G
  • Cisco SPA508G
  • Cisco SPA509G
  • Cisco SPA512G
  • Cisco SPA514G
  • Cisco SPA525G2

To Enable Call Forwarding from the Phone Menu

  1. Press the cfwd softkey when the handset is idle
  2. You will be prompted to enter the destination number. Key in the destination number which should receive the forwarded calls
  3. Once you have entered the number press dial
  4. The idle screen will display Calls Forwarded and the softkey will have changed to -cfwd
  5. Calls are now forwarding unconditionally

To Disable Call Forwarding from the Phone Menu

  1. Press the -cfwd softkey when the handset is idle
  2. Incoming calls will now ring your handset and will no longer be forwarded