Frequently Asked Questions
- Why is your system/service better than Skype?
- Can we use our advertised telephone numbers with SureVoIP?
- Can we move from our existing VoIP service provider to SureVoIP?
- Can we pick a new nice and easy to remember number?
- Can VoIP be used for a business telephone solution?
- What business continuity and disaster recovery options are available if our internet fails or we suffer a power outage
- Are you members of The Internet Telephony Services Providers’ Association
- How can we pay for your service?
- Can we call 999 using your service?
- As we are growing, can our numbers come with us if we move?
- We really like the sound of using VoIP but need help in choosing the right solution. Can you advise us?
- You can call us and have a contract
- Telephone AND email support
- 24/7 emergency number
- 999 and Directory Enquiries access
- Landline replacement business service
- Members of ITSPA
- ITSPA Quality Mark - http://www.itspa.org.uk/quality.shtml
- Number porting - move your existing telephone number to SureVoIP
- Fax to email service
- Voicemail to email service
- Direct Debit facilities
- Based in the UK and governed by UK law.
No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling
Yes, we can port or move any numbers you have to us.
Of course! Using your SureVoIP account details you can call out using our service or migrate/port your existing numbers to us.
As we have our own Ofcom number allocations we can provide you with the best possible memorable numbers for a one-off charge. Please use the tool on our front page.
Of course! We have many customers running on pure VoIP solutions for their business.
We can send inbound calls to up to 5 different locations. That could to another internet connection, mobile phone or landline. Depending on your phone system, you can also have fail over outbound settings.
Yes, see our listing on the ITSPA members page as SureVoIP
Of course. As we are regulated by Ofcom and provide an inbound and outbound telecommunications service, we therefore enable customers to call the Emergency Services. We do however advise to always use your landline or mobile whenever possible. Please see our Code Of Practice.
Your numbers can follow you where ever you go, so don't worry about that!