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Our instant setup tool allows you to select your own telephone number for no extra cost. Note: memorable numbers cost more than the standard monthly of each product and are clearly marked.

Blogs

Case Study – Suretec Systems (SureVoIP) and Axians (was Imtech)

09 February 2015 at 11:02am

"INNOVATIVE MPLS NETWORK OPENS NEW MARKETS & OPPORTUNITIES FOR SURETEC SYSTEMS"

"Due to the new VoIP optimised Internet connectivity, SureVoIP’s customers’ telephone calls and broadband traffic goes straight into the heart of the network without having to go over public Internet. Along with Suretec’s presence in the two main UK public Internet exchanges, LINX and LONAP and more recently IXManchester, it is in full control and provides a higher level of service than in previous years, resulting in one of the best networks for business VoIP and broadband in the UK."
Full Case Study on Axians website - Full PDF version
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Last dates for new orders and changes

01 December 2014 at 14:12pm
Please see the following dates: Thanks.
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24/7 emergency customer support and Christmas holidays 2014

01 December 2014 at 14:12pm
The Suretec/SureVoIP office will be closed for normal business on Monday 22nd December and re-open on the Monday 5th January 2015. If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly. Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent. Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!
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Come visit SureVoIP on Stand 26 at Granite EXPO 2014!

29 October 2014 at 11:10am
What are you doing this Thursday 30th October (tomorrow)? Come visit SureVoIP (the only ITSP in Scotland) on Stand 26 at the Hilton Treetops Hotel, Aberdeen at Granite EXPO 2014! We'll listen to your requirements and problems, chat about Internet based telephony or just have a catch up! expo2013   Open from 9a.m. – 5p.m.  Entrance FREE 01224 900123 @SureVoIP  
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Weekly Maintenance

06 October 2014 at 10:10am
Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.
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VoIP Optimised Broadband update

04 September 2014 at 09:09am
Dear all, Just a quick update to let you know where we are with our broadband roll out. We've been working with Fluidata SEP to get our own platform, interconnects, resilience and quality right before releasing the final services. We're very happy with the result. Right now we have some BT Wholesale ADSL (for VoIP only IPv6 broadband), LLU ADSL (which will be our unlimited data product) and BT Fibre to the Cabinet (FTTC) live and in use with select customers and SureVoIP Partners. We also have some Ethernet Fibre products about to go live with customers. It's all just about there and is currently in the final stages. What's left is Quality Of Service (QoS) testing for VoIP/SIP, integration with the SureVoIP API for SureVoIP Partners and our own use and a Broadband Checker for the main website. It's taken a long time, but doing things right always does. Much better than us just adding a margin on to someone else's internet connectivity products, where as this way we have lots of control and your traffic comes straight in to the SureVoIP Network. The new customer portal is also making excellent progress which will be available for Beta usage next month, all going well. More when we have it. Thanks as always, Gavin.
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Ride The North complete!

01 September 2014 at 08:09am
Hi all, Thanks for everyone's support and donations (donations still welcome here https://www.justgiving.com/GavinHenry-RTN ). I raised £2700 and completed the 170 miles! Brilliant two days but still quite sore :-) [caption id="attachment_662" align="aligncenter" width="300"]Ride The North - Gavin Henry Ride The North - Gavin Henry[/caption]
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Cyclist dad does legwork for Ben

25 August 2014 at 09:08am
Hi all, Thanks for everyone who has donated! Only 4 full days until I do this. Here's the full article that was in Saturdays Press and Journal (donations welcome here https://www.justgiving.com/GavinHenry-RTN ) gavin_and_ben_ride_the_north Gavin.
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Cycling 170 miles over 2 days for Charity

08 August 2014 at 11:08am
Hi all, Those of you I've spoken to, at some point I will have mentioned the best boy in the world, my son Ben. He is 10 and has Cerebral Palsy. He can't walk or talk and uses a wheelchair but is amazing with technology so uses communication software on his iPad to tell us he wants Chocolate! Over the years he has had a lot of help from The Archie Foundation. This year I'm doing the Ride The North challenge which is a two day 170 mile cycling event riding 85 miles a day on the 29th and 30th August from Inverness to Aberdeen with all monies raised going to The Archie Foundation. If you think this is worth a donation (which it is!) please give generously on my JustGiving page :-) Training has involved Ben as much as possible as pulling Ben is like doing twice the ride time by myself :-) Ben and I off on our regular 2 hour ride Thanks, Gavin.
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Important 084 / 087 number changes

14 May 2014 at 08:05am
Effective June 2014 you will need to have replaced many of your 084 and 087 (and where applicable 09) numbers alternatives in order to remain compliant with new laws. In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014.

As a result of this UK businesses cannot incur their existing customers (your customers which are classed as consumers only, it does not apply customers that are businesses) costs beyond a local rate call to contact them. There are some exceptions but essentially consumers calling them for support, service or billing must be able to do so without paying more than the local rate. This change is mandatory from Friday June 13th 2014.

In practice this means that 084 (including 0845) /087 and 09 numbers are prohibited and you should advertise an 0102 or 03 number, a mobile number or a freephone number for business-to-consumer business. For more background to this, including the list of exempted industries, please see the PhonePayPlus guidance

03 numbers represent a natural alternative where a geographic number (01/02) is not appropriate. SureVoIP do not charge a monthly rental for 03 numbers and have a wide choice of 03 Platinum Numbers

Naturally, geographic numbers can be allocated for the appropriate area and again, Platinum Numbers are available for instant purchase through our website. It is important to note that all 01 / 02 / 03 numbers should be similarly in-bundle and therefore there is no end-user disadvantage or gain if an 03 is chosen over a geographic, and vice-versa.

We cannot advise on your legal obligations but if you have any queries regarding alternative numbers, please do not hesitate to contact us.

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