Shopping cart

Your basket is empty.

Sales: 0330 445 0000

SureVoIP Number Search

(
)
Our instant setup tool allows you to select your own telephone number for no extra cost. Note: memorable numbers cost more than the standard monthly of each product and are clearly marked.

Blogs

Telecoms solutions - how to choose and do you have to?

18 May 2017 at 16:05pm

Communications always poses a thorny issue to any business. The plethora of potential telecoms models now available has, if anything, muddied the issue, rather than given a solution.

 

Obviously, Hosted VoIP is available, offering a variety of features, and a functional upgrade from the traditional copper wire. It also allows companies to make better use of resources, maximising the use of an internet connection whilst potentially reducing the number of analogue lines needed. Many companies have been able to massively increase their Return On Investment using VoIP, enjoying the benefits and maximising their communications.

 

Another solution is that of an on-site system, where a specifically designed piece of equipment is bought to function on-site delivering telephony. This solution generally appeals to companies who have IT or dedicated communications staff available. Equipment can be complicated, requiring trained staff to set up and issue fix properly.

However, there is a third way!

 

A further solution can be found by diving into the world of hybrid solutions.

This is where a mixture of VoIP and on-site equipment is used, combining telephony over the internet with on-site equipment. Calls are made and delivered using SIP trunks, and continue onward to the end user via the hardware just mentioned.

 

This offers a number of advantages:

 

1) It can be supported by a VoIP Provider. A reputable SIP trunk Provider should be able to provide ongoing support and assistance with setting up. Removing the burden of this from company staff means freeing up resources and minimising the chance of future issues

2) It utilises the best of VoIP. Using SIP trunking means the best cost for local calls, and allows for lower rate international calls as well

3) It uses the best features of the on-site system. Having your own equipment close by gives the flexibility of making changes whenever needed. A link in the supply chain has effectively been removed. Any staff with suitable training and/or experience can make changes, create call flows or alter settings.

 

As you can see, there is more than one way to tackle the problem.

 

The question ultimately has to come down to preferences, the issues faced, and resource availability.

 

Whereas no one can answer all these questions for you, we can certainly discuss things to help you clarify your current situation. Our Technical Team live and breathe telecoms. If you are stuck, why not ask?

 

 

 

 

ITSPA - Improving VoIP for Customers and Providers

09 May 2017 at 16:05pm

You may have heard of ITSPA - the Internet Telephony Service Providers' Association. What you may not know is the important contribution they make to the field, or the ways they help both customers and providers.

 

One of the main ways ITSPA helps customers is by providing free, impartial advice. You can read through their website to find all the latest news in the VoIP arena. You can read through their list of approved Providers, see who has been awarded their Quality Mark, and see who has won their annual Awards.

 

Their annual award is a no-expense spared affair. Hopeful entrants turn up in formal attire, waiting to hear if they have been successful. ITSPA have a history of providing lavish locations for the award ceremony. Last year the ceremony was hosted at the National Theatre in London. This year, it is being held at the Tower of London!

 

In keeping with the prestigious atmosphere which surrounds the ceremony, attendees receive an all-day pass to the Tower, and drinks and canapés are served.

The Awards are regularly attended by the main brands familiar in the VoIP field.

The Tower of LondonIt is a great resource to see the most respected, and respectable, VoIP Providers.

They run Awards covering various categories of VoIP Provider.

 

 

The Best Business ITSP for Small Enterprise will be of particular interest if you own or manage a small company. This lets you see the best Provider operating in the market place who have been given the ITSPA award.

 

Providers operating in this arena are generally good at servicing smaller requests, offering applicable products and services. Communication must be of a high standard, and the end user should be guided through the enquiry stage, and beyond. The Provider's Technical Support must also be able to assist those who's VoIP knowledge may be limited. Companies in this bracket are unlikely to have an advanced level of technical knowledge. They rely on their Provider to guide them, offering applicable products and reviewing these products to keep abreast of customer requirements.

 

SureVoIP® are Finalists in this award category for 2017.

 

The Best Business ITSP for Medium Enterprise will interest you if are involved with a larger company. Medium sized companies will have a different list of interests and requirements, and this will be reflected in their VoIP needs.

 

They are more likely to have more involved call routing, use advanced service functions, and require a different level of support. They are more likely to have more knowledge in the field, either through experience or through having performed research.

Supporting this level of customer requires a different skill set. They are more likely to have larger numbers of users, but will probably not be big enough to have specialist IT or telecoms staff on site. Therefore, providers working with this market segment need a specific set of skills and resources.

As with any VoIP service, the infrastructure behind-the-scenes must be solid and robust. Both call quality and resilience rely on this fact.

The feature set must be applicable to organisations of this size. This market segment is far removed from the cheap call, low quality approach. They are likely to require Conferencing, IVR menus, Call Recording and Music on Hold at the very least. Whichever VoIP Provider is chosen must be able to deliver these requirements, and others.

Providers in this category must deliver a robust, resilient service with a focus on quality. VoIP services must include the most-used features and functions, and some development work in response to customer requests would also count highly. Customers in this category require a responsive, proactive Provider, able to develop and deliver contemporary services in-line with current customer expectations.

 

SureVoIP® won this category outright in 2016.

 

 The Best Business ITSP for Corporate Enterprise is an award which will be monitored by larger organisations using VoIP.

 

Providers in this category are required to work with contacts from a variety of departments. The Provider must have their own administrative system efficient and fit for purpose. They will be required to liaise with many different contacts, from IT and telecoms people to purchasing, invoicing and end users. Many of these will have limited knowledge as to VoIP. Providers must be capable and willing to help. A snobby, superior attitude to those with limited IT knowledge might be funny in sitcoms like 'The IT Crowd', but it won't win any new customers - in fact it will probably lose you some!

Providers will be required to work with users from all lines of work, and must be equally prepared to listen to all. Not everyone will be a member of the IT department, or have previous experience in setting up telecoms equipment.

By the same token, Providers in this category must be flexible. They will also be required to work with professionals with in-depth industry knowledge.

This can be a fast-paced environment, relying heavily on documentation, and controlled work-flows. All aspects of changes, solutions and specifications will be recorded. Transparency is required at all stages and within all processes. All service aspects must be fully and diligently recorded. It must be possible to undo anything which has been done, and for any other Technical Team member to effect any changes required.

Customers in this category require a very high level of expertise. Services and solutions need to be cutting-edge. Staff need to be trained and experience, and the Provider needs a forward looking approach to technical development and innovation.

Providers will be required to support advanced equipment, supply advanced features, and handle enquiries from staff from all departments, from IT to HR.

A full-time, experienced technical team will be required, with the appropriate infrastructure and resources behind them.

 

SureVoIP® are Finalists in this award category for 2017.

Tags:

The ITSPA Awards - Who are ITSPA, what are the awards for and why you should care

18 April 2017 at 12:04pm

ITSPA stands for the Internet Telephony Service Providers' Association. It is the governing body which oversees the VoIP industry in the UK.

 

They give awards to UK VoIP providers, covering delivery of VoIP services to Small, Medium and Corporate sized organisations. They also give awards for Infrastructure (the network behind-the-scenes, the stuff that makes a VoIP service work that you don't see), and providing VoIP on-site equipment.

 

ITSPA as an organisation is important for a number of reasons. It provides a voice for the industry, providing effective lobbying on any regulatory issues. It spearheads industry initiatives, and ensures the VoIP industry is working to continually benefit end users. It also helps publicise VoIP technology to the general public, and provides a forum for issues and debate.

 

The reason why ITSPA is important to you, the consumer, is that it gives a level of reassurance when researching any prospective ITSP.

 

More about ITSPA.

 

Ultimately, ITSPA gives the customer reassurance, a level of insight into VoIP companies, and an insight into VoIP in general. It is a very interesting site to read and learn from, and they are impartial and unbiased. They are a good source of information on VoIP, and a great place to check out any potential suppliers. ITSPA give out their Quality Mark to selected providers, and this gives reassurance to customers and potential customers. Not every provider is chosen for their Quality Mark, so a provider displaying it should be more reputable. The Quality Mark only goes to companies who can prove their platform and service is robust and reliable (taken as a measurement to be 99.99% availability between 8am and 8pm throughout the working week). Providers are required to adhere to the ITSPA Code of Practice and Best Practice Guidance, ensuring that the customer gains a quality-focussed ITSP working in keeping with modern business practice.

 

Compliance with Data Protection and Data Retention legislation, fraud prevention measures, complaints handling policies and other technical and legislative checks are indicated by issuing a Quality Mark. The consumer who wishes to know more now only has to check the ITSPA website to ensure compliance for any prospective ITSP. By checking if they have the ITSPA Quality Mark, anyone can check at a stroke a potential provider's compliance with a range of requirements, commitment to the VoIP field, and commitment to customer care.

 

ITSPA gives annual awards to VoIP providers working in the UK. They break the market down into categories. This year, the categories were Best Business ITSP (Small Enterprise), Best Business ITSP (Medium Enterprise), Best Business ITSP (Corporate), Best VoIP CPE (Customer Premises equipment), Best VoIP Infrastructure, and Best VoIP Innovation. They also award the Best UK VoIP Reseller, and allows the members of ITSPA to pick one further company who they feel has made a significant contribution to the VoIP industry.

 

As the industry governing body, ITSPA has a great deal resting on their reputation and credibility, and this is reflected in the awards process. All entrants are vetted carefully, and must submit their systems to two months' of testing performed by an independent organisation prior to entering any award categories.

 

More on the 2017 ITSPA Awards.

 

SureVoIP has been nominated as a Finalist in two categories this year, Best Business ITSP (Corporate) and Best Business ITSP (Small Enterprise).

 

SureVoIP has a good track records at the Awards, being a Finalist in these two categories last year, and winning Best Business ITSP for Medium-sized business.

 

It is important to remember that the ITSPA Awards are not based on Marketing activity or market share - they are focussed on infrastructure, processes and innovation. The things which makes a real difference to customer's lives.

 

More on the Quality Mark.

 

More about SureVoIP's awards.

Tags:

You will be automatically upgraded to SureVoIP® Hosted v4

09 March 2017 at 16:03pm

Dear all,

We pride ourselves on taking our customer obligation seriously, and this is why we review and implement security fixes, bugs fixes, and keep abreast of the latest technologies. We work hard  to ensure our platform is always stable and available. That's why you use a Cloud service and that’s what you pay us for. As part of operating a Hosted VoIP platform, or any Software as a Service (SaaS) platform, it is our responsibility to keep the platform up to date.

Therefore, I am very excited to announce SureVoIP® Hosted v4. This has been live in our Edinburgh Datacentre since October 2016 with all new customers provisioned on it since November 2016. It had been tested by ourselves for 6 months prior to this.

During our maintenance window on the 16th of March, 2017  between 22:00 and 23:00 we will be migrating all customers to our new SureVoIP® Hosted platform in Edinburgh, away from our current platform in London. That platform will remain and be upgraded at a later time.

There will be a period of time between your phones connecting to the new version of our Hosted platform and your numbers pointing to it, so during this period some calls may not reach you. These will be directed to voicemail instead. Outgoing calls should fail over automatically. Please note, only our Hosted VoIP customers are affected by this maintenance. Select customers have already been migrated to this new version due to the complexity of their business requirements.

Some of the changes in the new Hosted version include (but are not limited to):

- A New and Improved Web Interface
- Improved Call Forwarding - Ability to call forward on Busy/No Answer/Not Registered signals
- Voicemail-to-email can now be sent not only as attachments, but also as download or listen links
- Voicemail can now expose a menu to the caller, allowing them to press buttons to transfer to other destinations instead of leaving a voicemail
- Missed call notifications via email
- Call Block menu
- Call Detail Record usability and speed improvements
- Many Fax improvements
- New Call Centre Operator Panel
- Many bug fixes and smaller improvements.

If you would like to have your calls forwarded to an alternate number, or if you have any questions, please email support@surevoip.co.uk or call 0330 445 0000.

Many thanks,
The SureVoIP® Support Team.

 

Tags:

A bit about SureVoIP and its Director Gavin Henry

10 January 2017 at 14:01pm

Hi all,

There's a nice profile piece about the history of SureVoIP, its future plans and its Director Gavin Henry in Comms Dealer magazine:

 

 

Tags:

24/7 emergency customer support and Christmas holidays 2016

06 December 2016 at 10:12am

The SureVoIP office will be closed for normal business on:

  • Monday 26th December
  • Tuesday 27th December
  • Monday 2nd January
  • Tuesday 3rd January

We will re-open on Wednesday 4th January 2017.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

Tags:

Make The Best Use Of Your Internet Connection – Use VoIP

28 October 2016 at 16:10pm

There can be very few companies who could operate without an internet connection.

 

Accountancy platforms, CRM systems and file-sharing websites have all become essential for modern businesses, and they all have one thing in common. They all rely on an internet connection.

 

As we are so reliant on our connection in order to work, it does lead onto one obvious conclusion.

 

Why not use it for your phone calls as well?

 

VoIP has progressed from a low cost substitute for 'ordinary' phone calls. It offers a cost effective alternative with increased functionality over a traditional phone system.

There is nothing to lose, and a lot to gain, from your company switching over to using VoIP.

 

And one of the biggest gains is to use one of your resources to its fullest.

 

If you are one of the forward-thinking people who have invested in a future-proof internet connection, why not use this resource to its maximum capacity?Along with maximising the ROI on your internet provision, VoIP allows a variety of other positives.

 

Your workers don't need to be based in one central office. In fact, your workers don't need to be based in an office at all.

 

As the phone system now lives 'in the cloud', it doesn't matter where users are physically located. As long as people have an internet connection, they can connect to their business phone system. Rather than using other means or methods to get in touch (calling from their home phone, calling from personal mobiles, putting messages in bottles), employees simply log in from wherever they are, and use the company's VoIP service.

 

This in turn leads to an interesting question – do you need an office at all? This is the ultimate extension of the remote working idea. If you don't actually need an office, why pay for an unnecessary expense? There are more and more companies who are working from a 'virtual' office. Workers are based in different physical locations, but using the same phone system. They can transfer calls seamlessly between each other, dial out displaying the company number, and receive calls to the company number. Calls will route in exactly the same way. Menu Auto-attendants and Music on Hold will all function as normal.

 

Callers will have no idea that their call has not gone through to an ordinary office. Their call will be transferred to the most appropriate person. The company's official audio greeting messages and Music will play as normal. The only difference is that your 'office' exists virtually, using the internet.

 

As just about everyone needs the internet (at home or on the move), why not use it to its best advantage? Get in touch to discuss the possibility of revolutionising the way you work.

 

More on our VoIP solutions

More on how we can help with your internet connection

 

Tags:

Realising and accepting that you may just be an entrepreneur

20 October 2016 at 17:10pm

Gavin Henry, managing director of SureVoIP, will be speaking at the Granite Expo Seminar at 11:15 on Thursday 27th October (SureVoIP also have a stand at the Expo, so why not come along and say hi!). The talk details are below.

 

Realising and accepting that you may just be an entrepreneur:

Gavin will guide you through his 30-year journey spanning various events, decisions and "lucky chances" that have helped shape his path to running his own successful business. It’s easy to put achievements down to just luck, being in the right place at the right time or about who you know. Well, it's exactly all of the above.

This is an honest account of how little things can add up to something sustainable and highly enjoyable. Hopefully if you are thinking about starting a business, already own a start-up or an established company then you might gain some valuable insight – or at least identify with the feeling that the term "entrepreneur" does not apply to you, when in fact it really does.

When Gavin’s Dad died on Valentine’s Day this year, he thought back over his experiences to date and realised the importance of all the little things that had got him here today. Hopefully others will relate to this message and understand that they too can take that all-important step.

This talk originates from Gavin having been named as one of Scotland's top 40 entrepreneurs under the age of 40 and being invited to give a talk for 3rd Year pupils on Entrepreneurs Day at Ellon Academy in November 2016.

Gavin's company, SureVoIP, is regularly recognised as one of the best telecoms companies in Scotland and in the UK, most recently receiving nominations for two awards in the prestigious Comms National Awards 2016. The business also won the Best Business ITSP (Medium Enterprise) UK-wide honour in May 2016.

The Granite Expo audience will be the dry run so Gavin hopes it's of value to those listening, because in his words: "I'm not really an entrepreneur, I just have a passion for what I do."

Tags:

03 Or Not 03: A Guide To Your UK Number Options

13 October 2016 at 16:10pm

You may have noticed a creeping trend towards companies advertising 03 numbers, rather than a traditional UK number (one that starts with 01 or 02).

This blog article aims to guide you through the differences between these numbers, and help you decide which may be best for your company.

An 03 number is a UK telephone number (beginning with the numbers '03'), which isn't tied to any geographic area. They have been introduced in order to give transparency as to call costs, and to provide callers with an alternative to costly 084 and 087 numbers. 084 and 087 numbers can come with a hefty price per minute charge per call. These numbers are income generating for the company which provides it. If you call a company on a number beginning 084 or 087, you will be charged a per minute cost which gives income to that company or organisation (or their telephone company).

Dialling an 03 number costs no more than a standard land-line call, and is included in mobile providers' standard tariffs. For some time, the telecoms industry has been putting steady pressure on number-holders to move away from 084 and 087 numbers. They have a bad reputation regarding possible costs per call, and callers are rightly wary about calling them. Telecoms companies, and companies which advertise these numbers, are coming under increasing pressure to use an 03 number instead.

An 03 number works in many scenarios, and can be a better option than a standard 'geographic' number (one beginning 01 or 02). It can work well if you don't wish to advertise a specific location, but rather a nation-wide presence. If your company sells to all areas of the country, it may well work to your advantage to advertise a national 0330 number.

The reverse is also true. If you deal mainly with a local market, the familiarity of a local area code could well be reassuring to customers.

So, the conclusion is, work out who you wish your numbers to appeal to. If you wish to create a national presence, not tied to any one area, then an 03 number could be just what you are looking for. If you deal with a predominantly local market, who wish to deal with a local company, then a telephone number with this area code could well be the best option.

Guide to 03 numbers

Number

Purpose

0330, 0333

Standard phone number for any purpose. Not linked to a specific geographic area.

0300, 0303

For charity or not-for-profit use only.

0343, 0344, 0345, 0370, 0371, 0372

For companies to migrate existing 08 equivalent number to. Customers can call a similar number to the one the company has advertised previously but without the associated costs.

If you wish to discuss any of the above in detail, just get in touch.

If you wish to see the telephone numbers we can offer in your local area, please visit our home page and use our number search function.

See more on Ofcom's regulations regarding 08 numbers.

SureVoIP offers 0330 numbers for free, let us know if you would like to try one out for your business. We offer many telephone numbers from our Ofcom number ranges. Why not ask and see if we can assist you?

 

Tags:

Adrift In A Sea of Acronyms

07 October 2016 at 16:10pm

The IT industry is notorious for using acronyms. Many people not involved may be confused by them. Random strings of letters march through web-pages in three and four letter sequences, striking fear and confusion in the hearts of us 'non-techys'.

I've decided I will represent us, the ordinary folk, and in this vein I present this short guide to what these dyslexic sequences actually mean.

As you are on the SureVoIP website, I suppose I should start with VoIP.

VoIP - stands for Voice over Internet Protocol. This is the technology which allows voice services to be delivered using the internet. Rather than calls being delivered through traditional phone lines, a VoIP service delivers an upgraded telephony service using an internet connection rather than a copper phone line.

One down! Lets move from VoIP to SIP. Those enquiring or specifying a VoIP service will probably have heard of this one, but I doubt if many know what it actually means.

SIP - stands for Session Initiation Protocol. This is the 'language' which VoIP speaks. VoIP equipment must use this language in order to speak to other VoIP equipment, so they can understand each other. Think of it as a bit like moving to Spain. In order to buy your shopping or order in a restaurant, you need to speak Spanish (not the best analogy but bear with me). If you don't speak the correct language, you won't get far. Likewise, if your phones don't speak the correct VoIP language, they simply won't work.

Our next acronym will be familiar to those who operate or are thinking of operating there own phone system on their premises. Lets look at PBX.

PBX - stands for Private Branch eXchange. In the context of those with their own equipment, this means a piece of hardware somewhere on the premises which is responsible for making and receiving telephone calls. Gets a bit more confusing when it refers to 'Hosted PBX'. This will refer to a VoIP system (see above).

Our next set of initials is ITSP. It relate to telephony, and SureVoIP is one! Let's see what it means.

ITSP - stands for Internet Telephony Service Provider. Quite simply, a telephony provider which delivers your phone calls using VoIP.

The next two are possibly familiar to all, DDI and PTSN. They both refer to traditional telecoms.

DDI - stands for Direct Dial In. Quite simply, the phone number which people have to dial to reach you directly. In an office environment, this means the number to call your own desk phone, as opposed to reaching your company switchboard.

PSTN - stands for Public Switch Telephone Network. The collective name for the interconnected series of networks which link mobile, landline and VoIP phones to each other. It is this which allows you to call a landline from your mobile, or a VoIP phone from a traditional landline. 

I hope this brief explanation has given you some insight into the world of IT. If we can be of any further help, whether it is for clearing up any more acronym confusion, or discussing what VoIP can do, just contact us and let us know.

Tags:
Syndicate content