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Smartphones Versus Landlines - Who's Winning, Why And How You Can Benefit

24 August 2017 at 15:08pm

The traditional phone landline is engaged in a battle with the smartphone, and the landline seems to be losing.

The vast majority of people these days have a smartphone. It's not that uncommon these for someone not have a landline at all. The smartphone provides them with all the telecoms they need, whether at home or elsewhere.

The smartphone is ubiquitous, handy, and essential for a lot of people. In fact, it has gone beyond essential for a lot of people. The phenomenon of smartphone addiction is actually becoming recognised by some medical professionals.

So - the situation we have is the smartphone in a seemingly unstoppable march, stealthily taking over global telecoms supply, while the landline apparently slinks into retreat.

There is a way to make this global trend work to your advantage.

With VoIP, you can use your smartphone is more ways than ever before. Softphone apps are now available to download and use, and this changes how your smartphone can function. It is no longer just a mobile phone, it has been transformed into a VoIP-enabled mobile office!

The app for the smartphone (also called a 'softphone') is software, downloaded onto your smartphone. It works in tandem with a VoIP service, allowing you to carry all the extra features and functions in your pocket.

Once downloaded, it allows you to make and receive calls, transfer calls, and serves as your office phone system.

You can call customers showing your advertised company number, you will be included in any ring groups that have been set up, and you can even have music for callers to listen to if they are on hold!*

In short, all the features you have on your office VoIP service will transfer into the smartphone in your pocket.

Because a VoIP system is not tied to any particular location, you can transfer it to anywhere you have a stable internet connection. While using a smartphone, it is using 3G or 4G to connect to the internet.

Working from home becomes as easy as plugging your deskphone into a different internet connection. Just unplug it from the office connection, take the phone home, and plug in to your home connection. As long as the phone is connected to the internet it will work.

Not only will your phone work, the whole of your office phone set up will work. You can transfer calls to a colleague, or pick up a colleague's phone if they don't answer.

You can call out displaying your advertised company number, rather than your personal mobile.

You can give your company's virtual receptionist or a pre-recorded greeting message.

The range of features available is limited only by the features you have on your business VoIP service.

So in the battle between landlines and smartphones, the smartphones have scored another win. The landline loses on the grounds of flexibility and available feature-set. The smartphone now adds the softphone app to its arsenal, and takes the fight directly into the business arena.

See more about the Bria softphone app
See more on our Hosted VoIP services
See more details on our Fully Managed Hosted VoIP

*The features available on your softphone app will be dependent on the VoIP system serving your main phone system

 

 

 

 

 

 

 

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How To Connect Remote Workers In Different Locations

17 August 2017 at 17:08pm

As Providers of VoIP, we manage communications for many different styles of office set-up.


One of the most challenging set-ups to tackle and manage, is one for a larger company operating from many disparate locations.


There are a few challenges with such a set-up, including keeping everyone in the team connected, and ensuring calls coming in are handled correctly.


If we look at the situation without using a VoIP system, then we have a bunch of remote workers, working in different offices, answering their own phones. they will need to use their own home phone, or their own mobile. They will be displaying these numbers when calling customers. Customers will be calling them on their own numbers. And remember, all this is happening whilst these workers represent your company.


Now let's look at the situation with a VoIP system.


In this scenario, we have an over-arching phone system, serving the needs of all the remote workers. Workers will receive calls to your official company number, and can call out displaying the same.


Workers can transfer calls between themselves and call each other internally. They can also see if colleagues are on a call or are currently available*.


Using a SureVoIP® Hosted VoIP service, a company can set up a phone service where their advertised numbers rings to any or all employees specified, no matter where they are working. Sally could be working from a satelite office in another city. Allan could be based on a remote island off the coast of Scotland, and Jim could be travelling to meet an important client, only able to use his smart phone to communicate. They will all be included in the company phone set up. They will all receive calls to the company number, and they can all transfer calls from one to the other. They can also call each other as an internal call, which provides another benefit - all calls between SureVoIP® users are free, so employees will save on their bills!


Employees can also call out and display the official company number, giving a far better impression than calling customers with their own mobile or home phone number showing. This presents a far better image, giving the customer a sense of dealing with a more cohesive organisation. It also acts as an aid to employee security (as it removes the possibility of revealing personal info to customers).


An additional advantage is how the incoming calls are handled. You can have all employee phones ring, or have them ring in sequence if some workers are prioritised. With our Fully Managed service, you can even have a virtual receptionist. Using this, you can then have calls routed to the most appropriate person. For instance, a customer calls in, and wishes to talk about a recent invoice. Your virtual receptionist (or IVR menu Auto-attendant, to give it its proper title) listed the option 'Press 2 for invoicing queries'. When they press 2, the customer will be directed to Allan (the invoicing person), who is on his island off the Scottish coast.


Not only that, but if the customer wants to discuss a quote with Sally, the sales executive, then Allan simply transfers them through.


And if the customer wants to talk to Jim, then Sally just transfers him on. Not only does the call transfer seamlessly, but it will also reach Jim anywhere he has a 3 or 4G connection. A Soft phone app joined with a Hosted VoIP service means your office is in your pocket.


So, as you can see, an office of three people has been transferring, collaborating and taking part in the customer journey. And one was in a different office, in a different city. One was miles away on an island. And one person was using an app whilst travelling.


The list of available functions and features doesn't end there. Our Fully Managed Hosted service gives conferencing, so you can set up calls with multiple people. It gives Time of day Routung, so you can divert all your calls at certain times to a specific destination (for instance an on-call engineer). It also gives call recording, so you can rest easy that you have the facts at hand should there ever be a dispute with a customer.


So not only a telecoms solution like a traditional office, but a lot more besides!


Get in touch to find out just what a Hosted VoIP service can do for you.


See more about our Fully Managed Hosted service.


Find out more about our Hosted services.

 

* Requires BLF function on hardware


 

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