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How To Be in Two Places At The Same Time

10 August 2017 at 14:08pm

Most people in a work environment know the feeling of wishing to be in two places at once.

 

It's a busy day, the phone is going constantly and you haven't even touched your emails.

 

Unfortunately, try as we might, we can't quite help you with your work load. However, we can help you to be in two places at once!

 

If you work with a customer base abroad, then we can help you to 'be' in the country with your customers, as well as being in the UK.

 

Using one of our international numbers, your customers can call a local number which they recognise, and reach your phone system in the UK.

Having a local number, recognised by your customer base, lends reassurance, and a feeling of closeness, to your interactions.

 

If we reverse the situation for a second, how would you feel if you were evaluating suppliers, and one had a number in your local area, and the other had a number in a different country?

 

I think most of us would be happier with the supplier with the local number.

 

There are three main reasons why this works:

 

1) We are all happier inside our comfort zone, rather than outside it. Anything we have previous experience with gives a reassurance factor. in this case, the customer is experiencing a phone number area code which they have seen or used before. This increases the chances of them phoning you whilst they know or can see the number. Psychologists term this 'Familiarity'.

 

2) The number will be easier to remember. As we have moved the number forward into the person's consciousness, their mind starts the process of finding where the number is familiar from. This means the customer is more likely to be able to remember your number unaided. Psychologists term this part of the memory process 'Recollection'.

 

3) The appearance of locality. A local supplier will be easier to contact, more responsive, and more likely to understand your wants and needs. From a simple, common sense viewpoint, it makes sense to choose the local guy. Placing yourself amongst the local competition gives you this advantage too.

 

So, as you can see, not only is it possible to appear somewhere and actually be somewhere else, from a customer communication point of view, it can be very beneficial to do so.

 

Make sure you are maximising your impact in your foreign markets.

 

We can supply a variety of international numbers, and we can often give you the city or area code of your choice.

 

If you operate abroad, get in touch to see how we can help.

 

 

 

 

 

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