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Blog Archive - December 2017

24/7 emergency customer support and Christmas holidays 2017

12 December 2017 at 15:12pm

The SureVoIP office will be closed for normal business on:

  • Monday 25th December
  • Tuesday 26th December
  • Monday 1st January
  • Tuesday 2nd January

There will be limited email only support on:

  • Wednesday 27th December
  • Thursday 28th December
  • Friday 29th December

We will re-open on Wednesday 3rd January 2018.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers. We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first. Thanks and enjoy the holidays!

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How To Avoid Downtime When Changing Providers

08 December 2017 at 17:12pm

The prospect of changing VoIP Providers holds a deep fear for many users. It is a legitimate fear, not an irrational phobia or fit of hysterical anxiety. We could call this fear 'Number Phobia'.

 

Anyone who has considered a change of VoIP Provider can suffer from it. Bouts can come on suddenly, and disappear, or some may suffer from recurring episodes for many years.

 

'Number Phobia' is characterised by one single, overwhelming fear - the fear that your phone number might suddenly stop working. The number advertised for years, the one known by all your customers, might, one day, just stop working.

 

This phobia can be brought on by switching VoIP Providers. Some say it can even be brought on by considering switching VoIP Providers.

 

Horror stories abound of unwitting companies finding themselves missing important calls, orders being unfulfilled and clients being lost. Just by considering switching from one Provider to another.

 

There is a cure for 'Number Phobia' however. It is called 'Number Porting'.

 

Number Porting allows you to transfer your number between Providers. No Provider can prevent you from moving your phone number from one Provider to another as you wish.

 

No-one can take your number from you. No-one can stop your number working, or use it as a bargaining tool to prevent you moving to another Provider.

 

Number Porting, in simple terms, means that all Providers agree to accept phone numbers from other providers if customers wish to move to them. Providers also agree to release numbers if they have a customer who wishes to move away.

 

It means customers who need no longer fear losing an existing phone number. Number Porting means an end to Number Phobia for ever!

 

If you are currently thinking of moving VoIP Providers, we have a handy Whitepaper which walks you through the process of evaluating potential VoIP Providers. Just ask and we'll be happy to send this out.

To discuss Number Porting with us just get in touch.

 

 

 

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