This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
troubleshooting:sip_alg:cisco_ios [2017/07/17 11:23] external edit
troubleshooting:sip_alg:cisco_ios [2018/04/11 10:35] (current)
vkaup add intro text, adjust heading, minor wording update on steps
Line 1: Line 1:
 {{tag>​Troubleshooting Broadband_Routers SIP_ALG Cisco Cisco_IOS}} {{tag>​Troubleshooting Broadband_Routers SIP_ALG Cisco Cisco_IOS}}
-====== ​Disabling ​SIP ALG on Cisco IOS Router ======+====== ​How to Disable ​SIP ALG on Cisco Router ​running Cisco IOS ====== 
 +SIP ALG (Application Layer Gateway) is a feature which is enabled by default in most Cisco routers running Cisco IOS software and inspects VoIP traffic as it passes through and modifies the messages on-the-fly.
-===== From the CLI =====+In few situations this is useful, but in most situations SIP ALG can cause problems using the service. Very often, SIP ALG is poorly implemented causing VoIP messages to be modified in a harmful way or simply corrupts them. In such cases you may experience issues registering your handset, one-way or no audio, unable to receive calls, and issues with [[features:​blf|Busy Lamp Field (BLF)]] and Message Waiting Indicators (MWI). 
 +For our Hosted VoIP service, including out Single User services, SIP ALG must be disabled on your Cisco router. 
 +This article provides general guidance which should be applicable to nearly all Cisco routers running Cisco IOS, such as the Cisco ISR an ASR series routers. 
 +===== Step-by-Step Guide ===== 
 +  - Log onto the router'​s terminal (command line interface) via telnet, SSH or serial console
   - **enable**   - **enable**
   - **configure terminal**   - **configure terminal**
-  - **no ip nat service sip udp port 5060**\\ For TCP run **no ip nat service sip tcp port 5060**+  - **no ip nat service sip udp port 5060**\\ For TCP also run **no ip nat service sip tcp port 5060**
 ====== Further Reading ====== ====== Further Reading ======
 Further information can be found at [[http://​www.cisco.com/​c/​en/​us/​td/​docs/​ios-xml/​ios/​ipaddr_nat/​configuration/​xe-3s/​asr1000/​nat-xe-3s-asr1k-book/​iadnat-fw-sip-alg-hardng.html|Cisco documentation]]. Further information can be found at [[http://​www.cisco.com/​c/​en/​us/​td/​docs/​ios-xml/​ios/​ipaddr_nat/​configuration/​xe-3s/​asr1000/​nat-xe-3s-asr1k-book/​iadnat-fw-sip-alg-hardng.html|Cisco documentation]].