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partners:troubleshooting:guidance [2019/07/10 16:35]
vkaup [Symptom not in list] add link, minor spelling
partners:troubleshooting:guidance [2019/11/19 15:50] (current)
vkaup [Symptom: Phantom/Ghost calls or calls from strange numbers] minor wording
Line 89: Line 89:
 ==== Symptom: Phantom/​Ghost calls or calls from strange numbers ==== ==== Symptom: Phantom/​Ghost calls or calls from strange numbers ====
   * Incoming calls at random times (even overnight) with strange caller ID, could be letters, single digit, lots of zeros etc   * Incoming calls at random times (even overnight) with strange caller ID, could be letters, single digit, lots of zeros etc
-  * When answered there is no one there, or possibly foreign ​person+  * When answered there is no one there, or an unexpected ​person ​speaking
     * Identify if CLI is definitely not valid and calls do not traverse SureVoIP network (check CDRs)     * Identify if CLI is definitely not valid and calls do not traverse SureVoIP network (check CDRs)
     * Identify ISP     * Identify ISP