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partners:troubleshooting:guidance [2019/07/10 16:35] vkaup [Symptom not in list] add link, minor spelling |
partners:troubleshooting:guidance [2019/11/19 15:50] (current) vkaup [Symptom: Phantom/Ghost calls or calls from strange numbers] minor wording |
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| ==== Symptom: Phantom/Ghost calls or calls from strange numbers ==== | ==== Symptom: Phantom/Ghost calls or calls from strange numbers ==== | ||
| * Incoming calls at random times (even overnight) with strange caller ID, could be letters, single digit, lots of zeros etc | * Incoming calls at random times (even overnight) with strange caller ID, could be letters, single digit, lots of zeros etc | ||
| - | * When answered there is no one there, or possibly foreign person | + | * When answered there is no one there, or an unexpected person speaking |
| * Identify if CLI is definitely not valid and calls do not traverse SureVoIP network (check CDRs) | * Identify if CLI is definitely not valid and calls do not traverse SureVoIP network (check CDRs) | ||
| * Identify ISP | * Identify ISP | ||
