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number_porting [2019/02/21 10:27]
vkaup [Porting Geographic Numbers]
number_porting [2020/10/22 10:31] (current)
vkaup [Porting Your Numbers]
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 [[number_porting:​faq|Porting Frequently Asked Questions (FAQ)]]. [[number_porting:​faq|Porting Frequently Asked Questions (FAQ)]].
-===== Porting ​Geographic ​Numbers ===== +===== Porting ​Your Numbers ===== 
-Geographic ​numbers ​begin with 01 and 02 and are specific to a certain area.+The porting process for geographic ​numbers ​(beginning ​01 and 02and non-geographic numbers (beginning 03, 08 and 09) is now the same.
  
 The process to port your number is very straight forward. What we need from you: The process to port your number is very straight forward. What we need from you:
  
   - SureVoIP Number Porting Form (see below)   - SureVoIP Number Porting Form (see below)
-  - If requested, a Letter of Authority (see [[number_porting:​gnp_letter_of_authority|here]] ​for guidance on filling this out)+  - The Customer ​Letter of Authority (this is required for all porting orders, ​see below for template)
   - A copy of a recent bill   - A copy of a recent bill
   - Send this information to [[porting@surevoip.co.uk?​subject=New Porting Request|porting@surevoip.co.uk]]   - Send this information to [[porting@surevoip.co.uk?​subject=New Porting Request|porting@surevoip.co.uk]]
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 Required documents:- Required documents:-
-  * {{ :​surevoip_gnp_letter_of_authority_simple.doc |SureVoIP GNP Letter of Authority}} - sign on your company letterhead 
   * {{ :​surevoip_number_porting_form_2017.xls |SureVoIP Number Porting Form}}   * {{ :​surevoip_number_porting_form_2017.xls |SureVoIP Number Porting Form}}
 +  * {{ :​partners:​provisioning:​surevoip_cloa_template.docx |Customer Letter of Authority}}
  
-Please send the completed forms to porting@surevoip.co.uk to begin the porting process. +Please send the completed forms to **porting@surevoip.co.uk** to begin the porting process.
-===== Porting Non-Geographic Numbers ===== +
-Non-Geographic numbers begin with 03 or 08 and are not specific to a certain area. +
- +
-The process involved is mostly similar. +
- +
-We require from you: +
-  - Porting of Non-Geographic Number Notice +
-  - This must be printed on //your// company letter headed paper +
-  - The notice must be filled out in full and signed +
-  - Scan the form and email to [[porting@surevoip.co.uk?​subject=New Porting Request|porting@surevoip.co.uk]] +
- +
-For porting time scales and charges please see [[http://​www.surevoip.co.uk/​products/​number-porting|Number Porting]]. +
- +
-Please be aware that all suppliers involved in supplying your non-geographic numbers will be required to authorise porting of your number(s). The lead time required can vary depending on how many suppliers there are. +
  
 ===== Porting International Numbers ===== ===== Porting International Numbers =====
 SureVoIP can port numbers from most other countries, including France, Germany, US, Canada. SureVoIP can port numbers from most other countries, including France, Germany, US, Canada.
  
-Contact us on 0330 445 0000 or [[porting@surevoip.co.uk?​subject=International number porting enquiry|porting@surevoip.co.uk]] and we will be able to advise you.+Contact us on 0330 445 0000 option 2 or [[porting@surevoip.co.uk?​subject=International number porting enquiry|porting@surevoip.co.uk]] and we will be able to advise you.
  
  
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   * BT   * BT
   * Gamma   * Gamma
 +  * Simwood
  
  
-Ofcom General ​Condition ​18 requires that all communications providers allow their customers to switch providers and keep their numbers. If your chosen communications provider is not in the list above, check with them as they may be a reseller of a provider we do have a porting agreement with - but even if they are not, request that they enter into a porting agreement with Suretec Systems Ltd t/a SureVoIP.+Ofcom General ​Conditions B3 (formerly General Conditions ​18requires that all communications providers allow their customers to switch providers and keep their numbers. If your chosen communications provider is not in the list above, check with them as they may be a reseller of a provider we do have a porting agreement with - but even if they are not, request that they enter into a porting agreement with Suretec Systems Ltd t/a SureVoIP.