How to Change the Destination for SureVoIP Numbers

This guide explains how to change your number destinations.

Your numbers can either be:

  • Delivered to a fixed IP address as SIP
  • Forwarded to another phone number (VoIP, landline or mobile)

Step-by-Step Guide

  1. Log into your SureVoIP Portal.
  2. Click on the Numbers menu option.
  3. Find your phone number you wish to edit. If a UK number, the preceding 0 will be replaced with 44. 1)
  4. Click the edit icon:
  5. If your destination is a SIP destination:
    1. Select the SIP tab.
    2. Set the phone number in the phone Number field:
    3. Set the server address in the Server field:
      • Address can either be a Fully Qualified Domain Name (FQDN), or an IP address.
      • Port is optional, and will default to 5060 if not set.
    4. Click Save.
  6. If your destination is a phone number:
    1. Select the Call Forward tab.
    2. Enter the destination number in the Number field:
    3. Click Save.
  7. If your number is connected to our Hosted platform, you will receive a message that the number cannot be managed on the SureVoIP Portal, and will need to adjust Call Forwarding settings on your Hosted Portal (see your Welcome Pack for details):

Important Information

  • Your numbers will be listed in an international format, with a 44 in place of the preceding 0. For example, 01220 123456 will be listed as 441220123456.
  • Each number can support up to 5 destinations, which increases resilience should something happen to your PBX or internet connection. For setting up additional destinations, please contact support@surevoip.co.uk. Each next destination will be attempted if the preceding one times out. (Busy, Unavailable etc will not count).
1) 44 is the international prefix code for UK telephone numbers - numbers formatted this way are referred to as E.164