The following guides explain how to manage and operate certain features of the SureVoIP Hosted VoIP product.
Note: Please be aware that these instructions are generic, and your particular phone maybe slightly different than is described below. Please see your phone manual for more information.
An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.
To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.
To complete the transfer, press transfer again.
If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).
On phones that do not have a transfer button simply dial *1 instead.
Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.
A blind transfer is when you transfer a call to a target extension without first consulting the person you are transferring to.
To do this, follow the instructions for Attended Transfer, but complete the transfer by pressing the transfer button again before the phone rings, or before the target extension picks up.
ie Press transfer, dial the target extension number, then immediately transfer again.
If you are on a call when someone else tries to call you1), or you do not answer your phone within a set time, the new caller will be prompted to leave a voicemail.
If your voicemail is set up with your email address, the message will be emailed to you. You can also use your phone and access your voicemail and also set a greeting.
Voicemail can be accessed by dialling *97. You will then be prompted to enter your PIN number, followed by #.
To access the voicemail of another extension, and you know the PIN number, dial *97. You will be prompted to enter the extension number, followed by #. Then you will be prompted for that extension's PIN number, followed by #.
Once you are logged in, you can listen to new messages by dialling 1.
Previously saved messages can be listened to by by dialling 2 on the voicemail main menu.
You can save up to 9 different greetings, and choose which to have active. For example, you can save one for when you are on holiday, out on meetings, or for when you are in the office and can't answer.
Your voicemail greeting is now set.
You can change your greeting at any time by following the instructions above, and choosing a different greeting number.
|Access Your Voicemail||Dial *97|
|Other Voicemail||Dial *98 then the extension number of which you would like to retrieve voicemails|
|External Voicemail Access||Dial your direct dial-in number. When call goes to Voicemail, press * and follow the instructions to retrieve your voicemail.|
|Direct to Voicemail||Dial *99extension to leave a voicemail|
|Call Pickup||Dial **extension to pickup another ringing extension|
|Global Pickup||Dial *886 to pickup whichever extension is ringing|
|Group Pickup||Dial *8 to pickup and extension in your group|
|Transfer a Call||Dial *1 then destination, hangup to complete. Use this for phones without a Transfer button|
|Call Park||Transfer to *6000 you will hear the parked extension number. Complete the transfer|
|Unpark Call||Dial the number provided when parked. It will be *6001 to *6099|
|Intercom||Dial *8extension to use phone intercom feature (target phones speakerphone)|
|Last Call Return||Dial *69 to dial the last number to call you|
|Outside Line||Optionally prefix destination number with 9|
|Conference Channel||Dial *3301-*3399 conference channel 48khz|
|Delay Echo||Dial *9195 Will echo after 5 seconds|
|Echo Test||Dial *9196 Useful to determine audio latency|
|Milliwatt Tone||Dial *9197 to test tone|
|Tone Test||Dial *9198 for the test tone (Tetris theme)|
|Test MoH||Dial *9664 to test music on hold|
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