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handset_troubleshooting_guide [2018/10/10 14:16]
vkaup [DTMF] more wording issues - how did I not spot this before!?
handset_troubleshooting_guide [2018/10/10 14:17]
vkaup [Making and/or Transferring Calls] add bit about nat and not having too low keepalive
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 Also, ensure the NAT **keep-alives** are enabled. Also, ensure the NAT **keep-alives** are enabled.
  
-You may also increase the keep-alive frequency to 30 seconds.+You may also increase the keep-alive frequency to 30 seconds. Do not set your keep-alive frequency to a low figure - please adjust your NAT session timeout instead.
  
 By default, SIP Transport is typically **UDP**. This should be used where possible. By default, SIP Transport is typically **UDP**. This should be used where possible.
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 ===== Powerline Adapters ===== ===== Powerline Adapters =====
-If you are using //Powerline adapters// then disconnect ​your handset ​from this and plug into your broadband router directly. If your phone now works then you have an issue with your Powerline adapter pair that you will need to resolve.+If you are using //Powerline adapters// then try plugging ​your handset into your broadband router directly. If your phone now works then you have an issue with your Powerline adapter pair that you will need to resolve.