Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
broadband:broadband_faq [2017/07/17 15:58]
vkaup [Can I use my router with your service?] add fitzbox, reorder, sort formatting
broadband:broadband_faq [2018/10/19 11:54]
vkaup [What levels of service can I expect with SureVoIP Business Broadband?] adjust product descriptions on sla
Line 33: Line 33:
 Our broadband services are all business grade and come with prioritised traffic and bandwidth assurances in addition to enhanced care levels. Our broadband services are all business grade and come with prioritised traffic and bandwidth assurances in addition to enhanced care levels.
  
-  * **SureVoIP Business ​Basic** comes with 500 Kbps assurance and standard care (repair in 48 hours)\\ Suitable for 3-5 simultaneous calls (subject to speed and line conditions) +  * **SureVoIP Business ​ADSL** comes with 500 Kbps assurance and standard care (repair in 24 hours)\\ Suitable for 3-5 simultaneous calls (subject to speed and line conditions)
- +
-  * **SureVoIP Business Standard** comes with 1000 Kbps assurance and enhanced care (repair in 24 hours)\\ Suitable for up to 8 simultaneous calls  (subject to speed and line conditions) +
- +
-  * **SureVoIP Business Premier** comes with 1000 Kbps assurance and enhanced care (repair in 24 hours)\\ Suitable for up to 15 simultaneous calls (subject to speed and line conditions)+
  
 +  * **SureVoIP Business FTTC** comes with business traffic prioritisation and enhanced care (repair in 24 hours)\\ Suitable for up to 50 simultaneous calls  (subject to speed and line conditions)
 ==== Can I use my router with your service? ==== ==== Can I use my router with your service? ====
 Yes, of course. We do not restrict which router or modem you use. Yes, of course. We do not restrict which router or modem you use.
Line 69: Line 66:
  
 Please contact [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]] for more information. Please contact [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]] for more information.
 +
 +==== Do you offer PSTN line rental? ====
 +Yes, we offer PSTN with Care Level 2 as standard (Fault cleared by close of next working day, Monday-Saturday,​ excluding Public and Bank Holidays)
 +
 +==== Do you offer PSTN line rental with higher care levels? ====
 +Yes, we can offer Care Level 3 and Care Level 4
 +  * **Care Level 3** includes fault clear by 23:59 same day if fault reported by 12:59, or by 12:59 next day if fault reported after 13:00. Monday-Sunday including Public and Bank Holidays.
 +  * **Care Level 4** includes 6 hour round-the-clock fix, 365 days a year
  
 ==== I have a question not covered by the frequently asked questions. ​ ==== ==== I have a question not covered by the frequently asked questions. ​ ====
 Give us a call on **0330 445 0000** (or +44 1224 900123) or click on **Click for Live Help** at the bottom-right of this page, or drop a note to our [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]]. Someone will get back to you very soon. Give us a call on **0330 445 0000** (or +44 1224 900123) or click on **Click for Live Help** at the bottom-right of this page, or drop a note to our [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]]. Someone will get back to you very soon.