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broadband:broadband_faq [2017/07/17 15:58]
vkaup [Can I use my router with your service?] add fitzbox, reorder, sort formatting
broadband:broadband_faq [2017/07/17 16:03]
vkaup add pstn+cl2 and cl3/4
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 Please contact [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]] for more information. Please contact [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]] for more information.
 +
 +==== Do you offer PSTN line rental? ====
 +Yes, we offer PSTN with Care Level 2 as standard (Fault cleared by close of next working day, Monday-Saturday,​ excluding Public and Bank Holidays)
 +
 +==== Do you offer PSTN line rental with higher care levels? ====
 +Yes, we can offer Care Level 3 and Care Level 4
 +  * **Care Level 3** includes fault clear by 23:59 same day if fault reported by 12:59, or by 12:59 next day if fault reported after 13:00. Monday-Sunday including Public and Bank Holidays.
 +  * **Care Level 4** includes 6 hour round-the-clock fix, 365 days a year
  
 ==== I have a question not covered by the frequently asked questions. ​ ==== ==== I have a question not covered by the frequently asked questions. ​ ====
 Give us a call on **0330 445 0000** (or +44 1224 900123) or click on **Click for Live Help** at the bottom-right of this page, or drop a note to our [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]]. Someone will get back to you very soon. Give us a call on **0330 445 0000** (or +44 1224 900123) or click on **Click for Live Help** at the bottom-right of this page, or drop a note to our [[http://​www.surevoip.co.uk/​contact-surevoip|Sales Team]]. Someone will get back to you very soon.