Service Status

All services are back to normal.

08/02/2013 00:26 - All services are back to normal.

Dear all,

Dear all,

We're having an issue with our database servers at present on our Hosted VoIP platform which will be resolved in the next 20 mins. It is however causing call setup and registration issues.

We will update you as soon as possible.

Thanks.

We appear to be seeing packet loss to our hosted VoIP platform today and are working hard to diagnose the issue. We will keep you updated.

Some customers are experiencing stale registrations on the SureVoIP Hosted product. If you are having any issues today please contact support and we can flush your registrations which will clear the issue.

Thanks.

At 16:50 today we experienced a system crash on our hosted platform. It took down live calls, including my own. It was caused by a feature code that was enabled in the summer but not really in use. It was fully tested on our test platform but some strange combination of digits caused what is known as a "core dump". The software we use (FreeSWITCH) does not normally experience this and we have only seen it a few times over the past 3 years.

Dear all,

This was received on Friday and as previously mentioned we have waited until today to mark fully resolved:

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No further failures have occurred to the equipment within the platform that caused the intermittent “dropped calls” problem. This follows the completion of a firmware upgrade across the whole of the platform on Wednesday night.

Our engineers will continue to maintain heightened monitoring of the platform to ensure no recurrence of the problem.

Dear all,

Apologies, it's hoped this will be back in service in 1-2 days, not a week to 10 days (that was for our suppliers offices!).

Thanks,

Gavin.