Service Status

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Weekly Maintenance

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

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2016.05.17 - SureVoIP IPv4 addresses

Dear all,

As we continue to grow we are adding more and more servers to our VoIP clusters.

2016.05.12 [Resolved] - Scheduled Maintenance Thursday 12th May 2016

All scheduled maintenance is now complete.
 
Apologies for any inconvenience caused.
 
Thank you.

2016.05.06 12:45 - Scheduled Maintenance Thursday 12th May 2016

Essential upgrades on our database cluster - Potentially service affecting

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

2016.05.06 12:15 - [Resolved] Inbound and Outbound calling issues

Dear all,

This is all resolved now.

Apologies for any inconvenience caused.

Thank you.

2016.05.06 12:06 - Inbound and Outbound calling issues

We're currently investigating slow database backend issues causing call connect slow down and failures.

We will have more information shortly.

Thanks.

2016.04.29 - Further information on Inbound call issues

Dear all,

At 13.19:39 our monitoring detected issues reaching BT Wholesale over our private fibre interconnect between Telehouse East and Telehouse North. 

2016.04.29 - [Resolved] Inbound call issues

All inbound calls are now back to normal.

Thank you.

2016.04.29 - Inbound call issues

Dear all,

We have had a private link failure into BTW wholesale which is affecting all inbound calls.

2016.04.28 [Resolved] - Scheduled Maintenance Thursday 28th April 2016

All scheduled maintenance has now been complete. Apologies for any inconvenience caused.

Thank you.

2016.04.20 - Scheduled Maintenance Thursday 28th April 2016

Essential network equipment software upgrades - Potentially service affecting

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

2016.03.22 22:10 - Fake Voicemail and Fax emails from voicemailandfax@surevoip.com

Dear all,

We have been kindly informed about fake emails from voicemailandfax@surevoip.com appearing around the world in high volumes which contain a virus. Rest assured we have not originated these emails nor use the surevoip.com domain like this.

Here are two safe examples of what the email looks like:

https://myonlinesecurity.co.uk/voicemail-from-07730881627-000024-surevoip-js-malware-leads-to-locky-ransomware/

[Resolved] - Scheduled Maintenance Thursday 17th March 2016

All work has been completed without any issues.

2016.03.14 - Scheduled Maintenance Thursday 17th March 2016

As part of our investment into moving up the Telecoms food chain, in May 2015 we started the process to become a full telecom operator via SS7 interconnects with BT.

[Resolved] 03.03.2016 11:39 - Hosted VoIP issues

Dear all,

All issues were identified and resolved last night, but we left this issue open just in case. The issues are now fully resolved.

Again, apologies for the inconvenience caused.

Gavin.

Update 16:55: Hosted VoIP issues

Dear all,

It appears that some SureVoIP Hosted VoIP customers are still experiencing the same issues. We are not going to resolve this issue at the moment and will continue to monitor it into the evening.

Thanks,
Gavin.

Update 16:22: Hosted VoIP issues

Dear all,

SureVoIP Hosted VoIP customers should be now be able to make and receive calls as normal. We are now reviewing the whole issue, how we can better detect it and what we can do to avoid it happening again. I will prepare a full incident report over the next day or two for release to customers and partners.

[Update] 2016.03.02 15:07 - Hosted VoIP issues

Dear all,

SureVoIP Hosted VoIP customers are still experiencing intermittent issues with making and receiving calls. We are still investigating this issue and will have a further update when we can.

Note: If you would like any direct dials or main telephone numbers forwarded to another number or your mobile, please log in to your portal. Alternatively, please email support@surevoip.co.uk with your requirements.

Apologies for the service interruption.

Thanks,
Gavin.

2016.03.02 14:05 - Hosted VoIP issues

Dear all,

Since 14:05:42 customers using the SureVoIP Hosted VoIP service have been experiencing intermittent issues making and receive calls as well as registering their phones.

We are currently investigating and will have an up date as soon as possible.

Apologies for the service interruption.

Thanks,
Gavin.

[Resolved] - Outbound calling impacted

All Outbound calling issues relating to http://www.surevoip.co.uk/help-support/service-status/20160203-1239-outbound-calling-impacted were resolved last week. We are just are marking this as closed.

Thanks.

2016.02.03 12:39 - Outbound calling impacted

Dear all,

Our monitoring detected an anomaly on one of our outbound voice gateway servers at 12:20:50. Calls going through this server started to build up and didn't get passed on to our SBC's. The other servers in our outbound voice cluster were unaffected. Therefore, some outbound calls may have progressed whilst others just got stuck.

Copyright © 2010—2016. SureVoIP is a trading name of Suretec Systems Ltd. The SureVoIP Icon and the SureVoIP name are registered trademarks of Suretec Systems Ltd. All rights reserved.

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