Service Status

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Weekly Maintenance

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

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2015.06.12 21:00 - [Resolved] Issue with Level3 transit

All issues via Level3 are now resolved and our links are re-enabled.

Issue listed at https://twitter.com/Level3/status/609353696787496960

Thanks.

2015.06.12 12:00 - Issue with Level3 transit

There is currently a global issue affecting Level3, which is in turn affecting a lot of our international customers and customers that reach us via Level3 in the UK.

2015.06.04 23:37 - [Resolved] Scheduled Maintenance 4th June 2015

Maintenance is now complete.

It over ran slightly due to a rebooted server not coming online correctly with its dual network interfaces. These are bonded together but had a configuration issue that had to be debugged and resolved. Apologies.

Any issues please contact us.

2015.05.28 11:42 - Scheduled Maintenance 4th June 2015

Essential server reboots - Potentially service affecting

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

2014.11.19 17.55 - [Resolved] Issue on LONAP

All seems stable now so we are going to re-enable our connections.

2014.11.19 15.07 - Issue on LONAP

There is currently an issue at LONAP which caused packet loss and customers traffic failing to reach us. Our two connections into LONAP have been disabled until the exchange becomes stable again.

Your traffic will still reach us via our main transit providers and LINX

2014.09.10 13:47 - [Resolved] Hosted VoIP registrations issues

All platforms have been stable. Apologies for any inconvenience caused.

2014.09.09 11.31 - Hosted VoIP registrations issues

We're investigating an unknown issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 10.23 that SIP on port 5060 was not responding to new transactions which resolved itself at 10.28 (5 mins). This happened again at 10.54 to 11.00 and then 11.01 to 11.07.

2014.06.28 11:14 - [Resolved] BT Wholesale Service interruption

All services are now back to normal.

Apologies for the issues.

2014.06.28 09:20 - BT Wholesale Service interruption

At 09:20 today our monitoring alerted us to an issue routing calls out to BT Wholesale and receiving calls on all SureVoIP numbers. We have re-routed all outbound calls to other providers but inbound calls to SureVoIP customers numbers are failing.
 
The BT Wholesale helpdesk has a special message stating that there are issues and we are awaiting information.
 
Apologies for the issues. We will update you as soon as we have more information.

2014.05.10 12:15 - Service interruption

At approximately 11:11 today our monitoring alerted us to an issue with our core call routing cluster. This prevented incoming and outgoing calls from being processed. Any ongoing calls were not affected.
 
The core call routing cluster is now working as normal and we have identified the cause as being an out of configured memory issue for the SIP processes. These limits have now been increased and checks have been added to our monitoring platform to watch for the memory use of these processes.
 
Apologies for the issues.

2014.04.29 15:00 - Brief service interruption

At approximately 14:02 today our monitoring alerted us to an issue with our core call routing cluster.
 
This may have prevented incoming and outgoing calls for a couple of minutes. Any ongoing calls were not affected.

2014.03.20 11:52 - Planned works - Thursday 27th March 2014

Next Thursday (27th March), we will be adding new servers to our SIP cluster platform for additional capacity (due to growth) and making changes to our broadband platform in preparation for testing in April. We will also be increasing storage capacity for faxes, voicemails and call recordings as part of our Hosted VoIP product.

2014.03.18 23:11 - [Resolved] Hosted VoIP registrations issues

All platforms have been rebooted as per our previous announcement. You may have to restart your phones and systems in the morning.

Again, apologies for any inconvenience caused.

2014.03.18 10:24 - [Updated] Hosted VoIP registrations issues

Due to issues yesterday we need to reboot our systems for a kernel upgrade which will mean a 5-10 minute service interruption. We will be doing this at 11pm tonight. You may need to reboot your phones in the morning.

Apologies for any inconvenience caused.

 

2014.03.17 15:14 - Hosted VoIP registrations issues

We're investigating a database cluster issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 14:26 that SIP on port 5060 was not responding which resolved itself at 14:37 (11 mins). Things are monitored every 60 seconds. The network, core and hosted SIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.

23:52 - 28.02.2014 - Migration to our new core network complete

All services have now been migrated. Any issues please email support@surevoip.co.uk

Thanks!

21.02.2014 - Network migration date for SureVoIP services

After 4 months of testing we are ready to switch customers over to our own network.

24/7 emergency customer support and Christmas holidays 2013

We will be closed for normal business on Monday 23rd December and re-open on Monday 6th January 2014.

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The James Gregory Centre, Balgownie Road, Bridge of Don; Aberdeen, Aberdeenshire AB228GU; Scotland, UK
E 57° 10.86384" S -2° 7.1409"
Telephone: 01224 900123
FAX: 0870 7064239