Sales: 01224 900123
SIP Inbound: SIP Outbound: Hosted VoIP: Fax to email: API: LDAP: IM:
All services are now back to normal.
Apologies for the issues.
At 09:20 today our monitoring alerted us to an issue routing calls out to BT Wholesale and receiving calls on all SureVoIP numbers. We have re-routed all outbound calls to other providers but inbound calls to SureVoIP customers numbers are failing.
The BT Wholesale helpdesk has a special message stating that there are issues and we are awaiting information.
Apologies for the issues. We will update you as soon as we have more information.
Next Thursday (27th March), we will be adding new servers to our SIP cluster platform for additional capacity (due to growth) and making changes to our broadband platform in preparation for testing in April. We will also be increasing storage capacity for faxes, voicemails and call recordings as part of our Hosted VoIP product.
All platforms have been rebooted as per our previous announcement. You may have to restart your phones and systems in the morning.
Again, apologies for any inconvenience caused.
Due to issues yesterday we need to reboot our systems for a kernel upgrade which will mean a 5-10 minute service interruption. We will be doing this at 11pm tonight. You may need to reboot your phones in the morning.
Apologies for any inconvenience caused.
We're investigating a database cluster issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 14:26 that SIP on port 5060 was not responding which resolved itself at 14:37 (11 mins). Things are monitored every 60 seconds. The network, core and hosted SIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.
After 4 months of testing we are ready to switch customers over to our own network.
We will be closed for normal business on Monday 23rd December and re-open on Monday 6th January 2014.
We are experiencing packet loss to all of our equipment since around 10:30 this morning. This is only affecting a portion of our customer base.
This will prevent or slow down SIP trunk calls, inbound calls, hosted phone registrations, establishing new phone calls and existing calls, again intermittently.
We will post an update when available.
If you are experiencing issues please email firstname.lastname@example.org
One of our suppliers carriers experienced issues routing traffic to our servers between 11:20 and 12:00. This only affected a portion of our customer base and was intermittent over that 40 minute period.
The impact would have prevented or slowed hosted phone registrations, establishing new phone calls and existing calls, again intermittently.
If you are still experiencing issues please email email@example.com
The scheduled upgrade is now complete. If you experience any issues during the normal course of business, please call 01224 900123 or email firstname.lastname@example.org
We will be upgrading our softswitch and web gui
We've had no further reports regarding network issues, therefore we are resolving this.
We're marking this as resolved now. We've had a detailed report from our current network provider which we can't fully divulge, but in summary it was caused by an issue with their supplier which in turn affected their network.
Please contact us if you require more information.
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