Service Status

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2014.03.20 11:52 - Planned works - Thursday 27th March 2014

Next Thursday (27th March), we will be adding new servers to our SIP cluster platform for additional capacity (due to growth) and making changes to our broadband platform in preparation for testing in April. We will also be increasing storage capacity for faxes, voicemails and call recordings as part of our Hosted VoIP product.

2014.03.18 23:11 - [Resolved] Hosted VoIP registrations issues

All platforms have been rebooted as per our previous announcement. You may have to restart your phones and systems in the morning.

Again, apologies for any inconvenience caused.

2014.03.18 10:24 - [Updated] Hosted VoIP registrations issues

Due to issues yesterday we need to reboot our systems for a kernel upgrade which will mean a 5-10 minute service interruption. We will be doing this at 11pm tonight. You may need to reboot your phones in the morning.

Apologies for any inconvenience caused.

 

2014.03.17 15:14 - Hosted VoIP registrations issues

We're investigating a database cluster issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 14:26 that SIP on port 5060 was not responding which resolved itself at 14:37 (11 mins). Things are monitored every 60 seconds. The network, core and hosted SIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.

23:52 - 28.02.2014 - Migration to our new core network complete

All services have now been migrated. Any issues please email support@surevoip.co.uk

Thanks!

21.02.2014 - Network migration date for SureVoIP services

After 4 months of testing we are ready to switch customers over to our own network.

24/7 emergency customer support and Christmas holidays 2013

We will be closed for normal business on Monday 23rd December and re-open on Monday 6th January 2014.

[Resolved] Packet loss - Wednesday 9th October 2013 at 16:00

We have seen no packet loss issues since 13:10, therefore we are resolving this. Apologies for the inconvenience.

If you still have any issues in relation to our previous announcement please email support@surevoip.co.uk

Thank you.

Packet loss - Wednesday 9th October 2013 at 10:54

We are experiencing packet loss to all of our equipment since around 10:30 this morning. This is only affecting a portion of our customer base.

This will prevent or slow down SIP trunk calls, inbound calls, hosted phone registrations, establishing new phone calls and existing calls, again intermittently.

We will post an update when available.

If you are experiencing issues please email support@surevoip.co.uk

[Resolved] Network Issues - Thursday 3rd October 2013 between 11:20 and 12:00

One of our suppliers carriers experienced issues routing traffic to our servers between 11:20 and 12:00. This only affected a portion of our customer base and was intermittent over that 40 minute period.

The impact would have prevented or slowed hosted phone registrations, establishing new phone calls and existing calls, again intermittently.

If you are still experiencing issues please email support@surevoip.co.uk

[Resolved] New Scheduled Maintenance (Sat 28/09/2013 22:00 - 23:00): SureVoIP Hosted upgrades

The scheduled upgrade is now complete. If you experience any issues during the normal course of business, please call 01224 900123 or email support@surevoip.co.uk


Thank you.

[Resolved] Network Issues - Thursday 25 July 2013 at 08:56

We've had no further reports regarding network issues, therefore we are resolving this.

Thanks.

[Ongoing] Network Issues - Thursday 25 July 2013 at 08:56

Dear all,
 
From 08:56 today, we are experiencing some network issues which are affecting a small number of customers.
We are currently investigating the cause of this and will follow up with more information.
 
Apologies for any inconvenience caused.

[Resolved] Network outage - Thursday 18th July 2013 at 10:34 until 10:46 (12 mins)

Dear all,

We're marking this as resolved now. We've had a detailed report from our current network provider which we can't fully divulge, but in summary it was caused by an issue with their supplier which in turn affected their network.

Please contact us if you require more information.

Thanks.

Network outage - Thursday 18th July 2013 at 10:34 until 10:46 (12 mins)

Dear all,

We suffered a network outage with our network provider between 10:34 and 10:46 (12 mins). All services are now back to normal. We are currently working with them to determine what caused this. Once we have more information we will post an update and mark this resolved.

If you are a SureVoIP Hosted customer you may need to reboot your phones.

Apologies for the inconvenience.

Thanks,

Gavin.

[Resolved] International numbers - Monday 15th April 2013 at 15:09

All international number inbound services are back to normal.

International numbers - Monday 15th April 2013 at 15:09

 

We are currently experiencing issues with calls to SureVoIP International Numbers and are working with our suppliers. We will keep you updated as soon as we have more info.

Apologies for any inconvenience caused.

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The James Gregory Centre, Balgownie Road, Bridge of Don; Aberdeen, Aberdeenshire AB228GU; Scotland, UK
E 57° 10.86384" S -2° 7.1409"
Telephone: 01224 900123
FAX: 0870 7064239