Service Status

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Weekly Maintenance

Everything Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

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2014.11.19 17.55 - [Resolved] Issue on LONAP

All seems stable now so we are going to re-enable our connections.

2014.11.19 15.07 - Issue on LONAP

There is currently an issue at LONAP which caused packet loss and customers traffic failing to reach us. Our two connections into LONAP have been disabled until the exchange becomes stable again.

Your traffic will still reach us via our main transit providers and LINX

2014.09.10 13:47 - [Resolved] Hosted VoIP registrations issues

All platforms have been stable. Apologies for any inconvenience caused.

2014.09.09 11.31 - Hosted VoIP registrations issues

We're investigating an unknown issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 10.23 that SIP on port 5060 was not responding to new transactions which resolved itself at 10.28 (5 mins). This happened again at 10.54 to 11.00 and then 11.01 to 11.07.

2014.06.28 11:14 - [Resolved] BT Wholesale Service interruption

All services are now back to normal.

Apologies for the issues.

2014.06.28 09:20 - BT Wholesale Service interruption

At 09:20 today our monitoring alerted us to an issue routing calls out to BT Wholesale and receiving calls on all SureVoIP numbers. We have re-routed all outbound calls to other providers but inbound calls to SureVoIP customers numbers are failing.
 
The BT Wholesale helpdesk has a special message stating that there are issues and we are awaiting information.
 
Apologies for the issues. We will update you as soon as we have more information.

2014.05.10 12:15 - Service interruption

At approximately 11:11 today our monitoring alerted us to an issue with our core call routing cluster. This prevented incoming and outgoing calls from being processed. Any ongoing calls were not affected.
 
The core call routing cluster is now working as normal and we have identified the cause as being an out of configured memory issue for the SIP processes. These limits have now been increased and checks have been added to our monitoring platform to watch for the memory use of these processes.
 
Apologies for the issues.

2014.04.29 15:00 - Brief service interruption

At approximately 14:02 today our monitoring alerted us to an issue with our core call routing cluster.
 
This may have prevented incoming and outgoing calls for a couple of minutes. Any ongoing calls were not affected.

2014.03.20 11:52 - Planned works - Thursday 27th March 2014

Next Thursday (27th March), we will be adding new servers to our SIP cluster platform for additional capacity (due to growth) and making changes to our broadband platform in preparation for testing in April. We will also be increasing storage capacity for faxes, voicemails and call recordings as part of our Hosted VoIP product.

2014.03.18 23:11 - [Resolved] Hosted VoIP registrations issues

All platforms have been rebooted as per our previous announcement. You may have to restart your phones and systems in the morning.

Again, apologies for any inconvenience caused.

2014.03.18 10:24 - [Updated] Hosted VoIP registrations issues

Due to issues yesterday we need to reboot our systems for a kernel upgrade which will mean a 5-10 minute service interruption. We will be doing this at 11pm tonight. You may need to reboot your phones in the morning.

Apologies for any inconvenience caused.

 

2014.03.17 15:14 - Hosted VoIP registrations issues

We're investigating a database cluster issue that stopped phones registering on our hosted VoIP platform. We started getting alerts at 14:26 that SIP on port 5060 was not responding which resolved itself at 14:37 (11 mins). Things are monitored every 60 seconds. The network, core and hosted SIP servers and software were all responsive and inbound calls were all working. Only new phone registrations were affected and not getting processed.

23:52 - 28.02.2014 - Migration to our new core network complete

All services have now been migrated. Any issues please email support@surevoip.co.uk

Thanks!

21.02.2014 - Network migration date for SureVoIP services

After 4 months of testing we are ready to switch customers over to our own network.

24/7 emergency customer support and Christmas holidays 2013

We will be closed for normal business on Monday 23rd December and re-open on Monday 6th January 2014.

[Resolved] Packet loss - Wednesday 9th October 2013 at 16:00

We have seen no packet loss issues since 13:10, therefore we are resolving this. Apologies for the inconvenience.

If you still have any issues in relation to our previous announcement please email support@surevoip.co.uk

Thank you.

Packet loss - Wednesday 9th October 2013 at 10:54

We are experiencing packet loss to all of our equipment since around 10:30 this morning. This is only affecting a portion of our customer base.

This will prevent or slow down SIP trunk calls, inbound calls, hosted phone registrations, establishing new phone calls and existing calls, again intermittently.

We will post an update when available.

If you are experiencing issues please email support@surevoip.co.uk

[Resolved] Network Issues - Thursday 3rd October 2013 between 11:20 and 12:00

One of our suppliers carriers experienced issues routing traffic to our servers between 11:20 and 12:00. This only affected a portion of our customer base and was intermittent over that 40 minute period.

The impact would have prevented or slowed hosted phone registrations, establishing new phone calls and existing calls, again intermittently.

If you are still experiencing issues please email support@surevoip.co.uk

[Resolved] New Scheduled Maintenance (Sat 28/09/2013 22:00 - 23:00): SureVoIP Hosted upgrades

The scheduled upgrade is now complete. If you experience any issues during the normal course of business, please call 01224 900123 or email support@surevoip.co.uk


Thank you.

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The James Gregory Centre, Balgownie Road, Bridge of Don; Aberdeen, Aberdeenshire AB228GU; Scotland, UK
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Telephone: 01224 900123
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