Service Status

SIP Inbound:    SIP Outbound:     Hosted VoIP:     Fax to email    API     LDAP     IM    

Weekly Maintenance

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

Syndicate content

2016.02.03 12:39 - Outbound calling impacted

Dear all,

Our monitoring detected an anomaly on one of our outbound voice gateway servers at 12:20:50. Calls going through this server started to build up and didn't get passed on to our SBC's. The other servers in our outbound voice cluster were unaffected. Therefore, some outbound calls may have progressed whilst others just got stuck.

[Resolved] Online store checkout issues

The store is now fully operational and will allow you to complete your order successfully.

If you are having issues making any purchase online then please contact us by calling 0330 445 0000 or email sales@surevoip.co.uk.

2016.01.15 - Online store checkout issues

We are aware of issues on our online store which prevents you from completing the checkout process.

If you need to purchase any services or hardware, please contact us by emailing sales@surevoip.co.uk or call 0330 445 0000.

[Resolved] 2016.01.12 - Failure when calling mobile phones

We have been notified by our carriers that this issue has been resolved and the networks involved are now stable.

Investigations are on-going to determine the root cause, but this issue is now considered resolved.

If you experience any issues making or receiving calls, then please let us know by filling out a fault report.

2016.01.11 - Failure when calling mobile phones

We are aware of issues when trying to call to or from some mobile phone networks.

While we do not have any official information at present, we are working with our carriers for further details.

[Resolved] 2015.11.26 - Inbound and Outbound services may be impacted

The anomaly has been resolved.

All services are fully operational.

2015.11.25 11:12 - Inbound and Outbound services may be impacted

Our monitoring has detected an anomaly on one of our voice gateway servers.

While this is not expected to directly impact day-to-day service, we believe incoming and outgoing calls which pass through this gateway may be at risk. Our voice platform is built with full redundancy so when calls do fail they will automatically reroute through other available voice gateway servers.

[Resolved] 2015.10.21 - Hosted VoIP issues making or receiving calls intermittently

We have monitoring this for over 24 hours and there have been no further reported issues.

This issue is now closed and everything working as normal.

Apologies for any inconvenience caused.

[Monitoring] 2015.10.20 - Hosted VoIP issues making or receiving calls intermittently

We believe this fault to be resolved and are monitoring the situation very closely.

If you are still experiencing any issues then please let us know immediately.

[Update] 2015.10.19 - Hosted VoIP issues making or receiving calls intermittently

We have implemented a fix we believe should resolve the call establishing issue and we will continue to monitor.

If you are still experiencing issues when trying to make a call out or are not receiving calls properly, then please drop us an email to support@surevoip.co.uk.

Apologies for any inconvenience caused.

[Ongoing] 2015.10.19 - Hosted VoIP issues making or receiving calls intermittently

We are still working to resolve the outstanding issue where incoming and outgoing call may intermittently not progress.

If you need to temporarily divert calls to another phone number then please email support@surevoip.co.uk

Apologies for any inconvenience caused.

2015.10.19 - Hosted VoIP issues making or receiving calls intermittently

We are currently investigating an issue on our Hosted VoIP platform where you may experience issues dialing out or receiving calls.

2015.08.18 22:40 - [Resolved] SMS and Fax services via the SureVoIP API

Hi all,

Although there were supplier issues, these services didn't actually stop working, therefore there was no loss of service.

Apologies for the scare.

2015.08.17 18:19 - SMS and Fax services via the SureVoIP API

Due to an unexpected supplier issue, our SMS and Fax services are down. We will keep you updated once this has been re-engineered.

Apologies for the inconvenience caused.

2015.08.13 22:40 - [Resolved] Scheduled Maintenance 13th August 2015

All services back to normal and upgrades complete.

Thanks.

2015.08.04 - Scheduled Maintenance 13th August 2015

Essential network equipment software upgrades - Potentially service affecting

Every Thursday evening between 22:00 and 23:00 we may perform minor changes to our network and services due to ongoing improvements, bug fixes, capacity changes and anything minor that will not cause an outage. If an outage is expected we will provide at least 7 days notice unless an urgent issue needs to be addressed due to reasons out with our control.

2015.07.05 17:00 - [Resolved] Issue with Ethernet connectivity (leased lines)

We are now able to confirm full layer 2 service restoration. Reason for Outage was a power failure at the carrier level. More information is available if required. Please email support@surevoip.co.uk

2015.07.05 13:15 - Issue with Ethernet connectivity (leased lines)

One of our layer 2 carriers is experiencing a major outage since 12:28:03. All leased line/Ethernet customers can not reach our network. We'll keep you updated once we have more news.

2015.06.12 21:00 - [Resolved] Issue with Level3 transit

All issues via Level3 are now resolved and our links are re-enabled.

Issue listed at https://twitter.com/Level3/status/609353696787496960

Thanks.

2015.06.12 12:00 - Issue with Level3 transit

There is currently a global issue affecting Level3, which is in turn affecting a lot of our international customers and customers that reach us via Level3 in the UK.

Copyright © 2010—2016. SureVoIP is a trading name of Suretec Systems Ltd. The SureVoIP Icon and the SureVoIP name are registered trademarks of Suretec Systems Ltd. All rights reserved.

The James Gregory Centre, Balgownie Road, Bridge of Don; Aberdeen, Aberdeenshire AB228GU; Scotland, UK
E 57° 10.86384" S -2° 7.1409"
Telephone: 01224 900123
FAX: 0870 7064239