Frequently Asked Questions


Why is your system/service better than Skype?

SureVoIP and Skype® are aimed at totally different markets and each have their own strengths and weaknesses. SureVoIP differs because:

 
SureVoIP is a business VoIP service and it provides high quality and reliable VoIP connections with contracts and telephone support, not just email support.
 
Here is a quote from the Skype features page:
 
No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling
Can we use our advertised telephone numbers with SureVoIP?

Yes, we can port or move any numbers you have to us.

Can we move from our existing VoIP service provider to SureVoIP?

Of course! Using your SureVoIP account details you can call out using our service or migrate/port your existing numbers to us.

Can we pick a new nice and easy to remember number?

As we have our own Ofcom number allocations we can provide you with the best possible memorable numbers for a one-off charge. Please use the tool on our front page.

Can VoIP be used for a business telephone solution?

Of course! We have many customers running on pure VoIP solutions for their business.

What business continuity and disaster recovery options are available if our internet fails or we suffer a power outage

We can send inbound calls to up to 5 different locations. That could to another internet connection, mobile phone or landline. Depending on your phone system, you can also have fail over outbound settings.

Are you members of The Internet Telephony Services Providers’ Association

Yes, see our listing on the ITSPA members page as SureVoIP

How can we pay for your service?

We accept all major debit and credit cards as well as payment by Direct Debit.

Can we call 999 using your service?

Of course. As we are regulated by Ofcom and provide an inbound and outbound telecommunications service, we therefore enable customers to call the Emergency Services. We do however advise to always use your landline or mobile whenever possible. Please see our Code Of Practice.

As we are growing, can our numbers come with us if we move?

Your numbers can follow you where ever you go, so don't worry about that!

We really like the sound of using VoIP but need help in choosing the right solution. Can you advise us?

With pleasure. Please call or email us, or let us call you.

Copyright © 2010—2014. SureVoIP is a trading name of Suretec Systems Ltd. The SureVoIP Icon is a registered trademark of Suretec Systems Ltd. All rights reserved.

The James Gregory Centre, Balgownie Road, Bridge of Don; Aberdeen, Aberdeenshire AB228GU; Scotland, UK
E 57° 10.86384" S -2° 7.1409"
Telephone: 01224 900123
FAX: 0870 7064239