Help & Support

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

 

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

 

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

 

Support Guides

We have a support wiki that contains various guides and solutions to common setup problems or questions regarding using our VoIP service and doing business with SureVoIP in general.

 

SureVoIP Forms

Some of the following files need to be signed and returned in order to use certain SureVoIP products. For example, if you use a SureVoIP SIP Trunk and you'd like to use your own Caller ID, then you'll need to sign and return our SureVoIP CLI Agreement form.