Hi all,

Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.

We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:

• We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
• We’ve joined RIPE - those techies of you will know this is the first step to running your own Broadband and other connectivity products
• We’ve entered the ITSPA Awards again have high hopes we’ll win it
• Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
• We’re closed for Christmas (I hope you are too)
• We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
• We’re moving office so we can accommodate more staff
• We’re working hard on the most requested feature which is call packages
• The SureVoIP API developer portal will be ready after the new year
• SureVoIP partners are using the API in some cool ways

Thanks,
Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

Hi All,

Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).

We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:

Attended Transfer

You can also find this on our Hosted VoIP Reference Guide.

Thanks,

Gavin.

Did you know we have at least 6 companies doing really clever things right now using the SureVoIP Cloud VoIP API?

Uses include:

1. Telephone call generation for click to call via a customers website
2. We send out VoIP handset status events (actually SIP Presence events from our hosted VoIP platform exposed via JSON) which one company uses to update a webpage to show call centre agents availability
3. CRM integration for call popups and call records using a well known CRM platform.  This uses our core push events called WebHooks which sends call progress status when someone calls a SureVoIP inbound number (ringing, answered, onhold,  hangup)
4. Customer portal and .NET wrapper (which will be made open source on our github repo)
5. SMS notifications in a well known hotel chain
6. SMS alerts to contact the on call I.T. support via an internal portal

All cool stuff and exactly the kind of thing we like to see! Once we have released the new SureVoIP Developer portal you can see all these (once we get permission) with code examples, in the App gallery.

So why are they using SureVoIP? We have an amazing developer API that is fast, connected directly into the core UK telephone network (unlike other non-communication providers that just bolt one on to an existing provider) and access to it comes with every SureVoIP Product and Service.

We are working hard adding and completing more features, exposing more of our hosted VoIP features and improving the API documentation, as well as working with a local University to develop our first mobile App (Apple iOS6 then Android).

Thanks.

For this week only (ending Friday 24th August at 5.30pm) we are offering free number porting for any customers, resellers or partners that are experiencing issues with other VoIP Providers and wish to move to SureVoIP.

We don’t want VoIP to get a bad name!

This is extremely valuable if you are looking to become a SureVoIP partner or reseller in order to restore faith to your customer base.

If this is of interest then please contact us.

Thanks.