5 questions about new SureVoIP products and services
We’re thinking about some new additions to the SureVoIP offering and would love you to take a quick 5 question survey to make sure it’s the right thing for us to do.
Can you help?
We’re thinking about some new additions to the SureVoIP offering and would love you to take a quick 5 question survey to make sure it’s the right thing for us to do.
Can you help?
Just a quick one to say that we made it! We are finalists for two ITSPA awards!
We entered the SureVoIP Telecoms Cloud VoIP API in to the ”Most Innovative VoIP Product/Service” category and SureVoIP for the “Best Business ITSP (Small Enterprise)”. See the 2013 ITSPA Awards for more info.
Thanks to everyone for supporting us and being our customers!
Hi all,
Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.
We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:
Thanks,
Gavin.
P.S. Have you seen our SureVoIP 5 star reviews?
Hi All,
Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).
We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:
An attended transfer is when you consult with the person you are transferring the call to before completing the transfer. This allows you to inform the person of who the caller is, and determine if they can take the call.
To transfer a call that is currently active, press the transfer button on your phone, then dial the extension you are transferring to. The target extension will ring. Once the target extension picks up, you can consult whether the target extension wishes to take the caller.
To complete the transfer, press transfer again.
If the person at the target extension does not with to take the call, press the cancel button. The original caller may still be on hold, to retrieve the call, press resume (Some phones may need you to press the Line 1 button).
On phones that do not have a transfer button simply dial *1 instead.
Some phones may say Xfer or TRAN instead of Transfer or have an icon showing a phone with the receiver lifted and an arrow pointing away. Refer to your phone manual if you are unsure.
You can also find this on our Hosted VoIP Reference Guide.
Thanks,
Gavin.