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UM-LABS, a leader in Security and inter-operability Solutions for Unified Communications (UC) applications, today announced that SURETEC SYSTEMS Limited has been selected as their distributor in the Scottish market. “The company plans to offer a new and higher level of protection for major corporate users now adopting UC at an ever increasing rate”, said Peter Cox- CEO UM Labs.

SURETEC SYSTEMS, based in Aberdeen are already working with major corporate clients and have a number of key projects, which will prove benefits to CIO’s of making a low risk financial decision to cover a high risk problem in fraud, eavesdropping, disruption attacks and new criminal intrusions into their UC environments are now viewedmore closely by the insurance industry. SURETEC SYSTEMS already have a long experience of delivering ‘Internet Telephony Services’ under the ‘SureVoIP‘ brand “said Gavin Henry, SURETEC SYSTEMS – Managing Director.”

SURETEC SYSTEMS relies on UM Lab’s software to protect Microsoft Lync installations, and is established as a major vendor of Unified Communication products in Scotland. The UM Labs product also enables SURETEC SYSTEMS to set up a SIP Trunk Service designed specifically for Lync users.

This new 21st century security technology provides an interactive offering either set up as a Platform as a Service (PaaS) or placed in the corporate private cloud. The speed of implementation and inter-operation with legacy solutions from the likes of industry majors such as Cisco, Avaya, and Shortel, enhances the corporate experience through improved protection and speed of implementation- said Gavin Henry, SURETEC SYSTEMS – Managing Director.

For more information visit: www.UM-LABS.com

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About UM-LABS

UM Labs is a pioneer and leader in Voice over IP/SIP Video/BYOD and Unified Communications security. The company markets a family of cost effective SIP Security Controllers which make connecting VoIP/Video systems to the public internet easy and secure. As a software generated solution this can be implemented on any Intel or Arm technology either as appliance or PaaS white label service.

Confidentiality, integrity, and authenticity of voice communications over the internet (VoIP/Video) are critical considerations for most businesses. Driven by lower bandwidth costs and the promise of increased flexibility, VoIP is quickly becoming a critical tool in the business-to-business landscape. Significant growth in SIP Trunking and consolidation of voice and data traffic over the public internet are raising new security and interoperability concerns that were previously overlooked. To solve these problems, UM Labs has developed a family of cost effective SIP Security Controllers which can be easily delivered as a service via the PaaS Toolkit or plugged into existing networks to enable SIP connectivity, security and voice encryption. Adopting UM-Labs Innovation in Security allows for true integration across the business with single authentication in protection of Persona and protection of call fraud through encryption of all UC/SIP/VOIP/IM services and this will reduce risk, while enhancing the ROI for the business.

UM-Labs today works through our partners to deliver these innovative solutions and the ‘Innovation in Security Showcase’ becomes their blue print to demonstrate the advancement of these solutions and allows them to fit directly into the Unified Communications value chain.

Contact Bob Pike bob@um-labs.com

About SURETEC SYSTEMS

Suretec Group is a UK-based organisation supplying consultancy and support services to enterprises using Open Source Software. It comprises:

• Suretec Systems
• Suretec Telecom
• Suretec Training
• SureVoIP

Established in Scotland in 2003, it specializes in open source IT support and consultancy, open source telecoms and training in open source software.

Its client base includes organizations from small companies of less than 10 employees to blue-chip multinationals with hundreds of employees, from travel agents to local authorities, from legal firms to voluntary organizations and financial sector businesses. Suretec System’s clients are located around the world.

Suretec Systems

Suretec Systems was established in 2003 to allow businesses to enjoy enhanced operating efficiency and reduced risks using Open Source software.

Its clients benefit from easily-accessible and organized directory services, shared information infrastructures and various other services. These services are widely used across business sectors as varied as travel agencies, voluntary organizations, oil companies and public sector organizations.

Suretec Telecom

Suretec Telecom was created in 2008 to give organizations control over their telecoms infrastructure using Asterisk and other open source telecom software.

Asterisk and related open source telecom technologies have revolutionized the telecoms industry in recent years and provide highly cost-effective telephone systems around the world. Many include providing free calls through Voice over Internet Protocol (VoIP).

SureVoIP

SureVoIP is an Ofcom registered Internet Telephony Service Provider supplying Business hosted VoIP solutions, Business SIP trunks, Business VoIP Inbound numbers and other related Business VoIP products and services in the

UK.

Contact: enquiries@suretecsystems.com

Please see the following for more details:

Linux and VoIP Support Assistant Job, Aberdeen

No agencies please.

I will be doing a talk about the SureVoIP API on Thursday 20th March at Aberdeen TechMeetup:

Aberdeen TechMeetup: SureVoIP API

14th Mar 2013 by bruce

Gavin Henry@ghenry
Gavin will take you through the lifecycle of the SureVoIP API including:
* Why it was needed; internal use, partners and customers
* The technologies chosen
* Parts outsourced and released under an Open Source license
* Current uses and “Apps”
* Future

We entered the SureVoIP Telecoms Cloud VoIP API in to the ”Most Innovative VoIP Product/Service” category and SureVoIP for the “Best Business ITSP (Small Enterprise)”. See the 2013 ITSPA Awards for more info.

Thanks to everyone for supporting us and being our customers!

Hope you’re having a great year too? With 2012 almost coming to an end it’s time to just summarise where we are and what’s been happening in our world of VoIP.

We’ve now doubled our VoIP capacity with BT wholesale again to meet upcoming business in 2013. What else? Here’s a quick list as I know you’re very busy:

• We have secured funding from the Scottish Business Gateway for a new business plan and sales and marketing work. This is paving the way for us to develop our own ISP related to VoIP in 2013. It is also helping with a new marketing video, website revamp, better purchase experience so your products are instantly live and a new customer and partner portal (plus other things)
• We’ve joined RIPE - those techies of you will know this is the first step to running your own Broadband and other connectivity products
• We’ve entered the ITSPA Awards again have high hopes we’ll win it
• Our iPhone app is getting shown to us this month which is being developed in partnership with RGU
• We’re closed for Christmas (I hope you are too)
• We’re launching a brand new conferencing and web meeting product (more this month but it is a real game changer)
• We’re moving office so we can accommodate more staff
• We’re working hard on the most requested feature which is call packages
• The SureVoIP API developer portal will be ready after the new year
• SureVoIP partners are using the API in some cool ways

Thanks,
Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!

Today we’re starting a new series of blog posts covering terms and features of SureVoIP products and services (and VoIP in general), going through the whole alphabet and numbers 0 to 9 (geeky reference to regular expressions in programming).

We may do a few days of the same letter or number if we think there are so many to cover! So, here we go:

Attended Transfer

You can also find this on our Hosted VoIP Reference Guide.

Thanks,

Gavin.

Uses include:

1. Telephone call generation for click to call via a customers website
2. We send out VoIP handset status events (actually SIP Presence events from our hosted VoIP platform exposed via JSON) which one company uses to update a webpage to show call centre agents availability
3. CRM integration for call popups and call records using a well known CRM platform.  This uses our core push events called WebHooks which sends call progress status when someone calls a SureVoIP inbound number (ringing, answered, onhold,  hangup)
4. Customer portal and .NET wrapper (which will be made open source on our github repo)
5. SMS notifications in a well known hotel chain
6. SMS alerts to contact the on call I.T. support via an internal portal

All cool stuff and exactly the kind of thing we like to see! Once we have released the new SureVoIP Developer portal you can see all these (once we get permission) with code examples, in the App gallery.

So why are they using SureVoIP? We have an amazing developer API that is fast, connected directly into the core UK telephone network (unlike other non-communication providers that just bolt one on to an existing provider) and access to it comes with every SureVoIP Product and Service.

We are working hard adding and completing more features, exposing more of our hosted VoIP features and improving the API documentation, as well as working with a local University to develop our first mobile App (Apple iOS6 then Android).

Thanks.