Business has been amazing here and 2012 is going to be fantastic. We’ve got some big PR coming out soon and some other technical announcements (API, mobile Apps). Our store is also being worked on to help streamline the signup process with better pricing on hardware too.

Anyway, we’ve now doubled our VoIP capacity with BT wholesale to meet this new and upcoming business and brought on a new location with them. Currently inbound and outbound calls go through BT wholesale in Reading and our other 3 carriers at different locations. We’ve now added Manchester to this which means we have another site for resilience. That’s London, Reading, Manchester and Edinburgh.

Thanks,
Gavin.

P.S. Have you seen our SureVoIP 5 star reviews?

The Suretec/SureVoIP office will be closed for normal business on Friday 23^rd December and re-open on the 5^th January 2012.

If you have an emergency support requirement you can use our 24/7 emergency customer support telephone number 01224 245012. SureVoIP partners can call the on call support engineers directly.

Please note: this is for extreme emergencies regarding loss of service, not sales. When you call this number you will be asked for your SureVoIP telephone number and/or account number by a helpdesk agent.

Process: The helpdesk will call our internal test number to check all inbound and outbound systems. If there are no problems detected you will be advised to restart your equipment and verify your internet connection. If you are still experiencing a problem and require immediate assistance which can not wait until normal business hours, a call will be placed to our on call support engineers.

We will already be alerted of any serious problems on our core systems due to our automated 24/7 monitoring and will post information about the problem on our Service Status page and SureVoIP Twitter Service Status feed, so please check these first.

Thanks and enjoy the holidays!

Received some very kind reviews on Qype yesterday from SureVoIP customers.

Thought I’d share that!

Gavin.

Just a quick update. When we applied for our Ofcom number allocations last year prior to going live, there were no 0845 numbers left. Well, last Thursday I saw that a range had become free and we applied for 10,000 numbers and were awarded them by Ofcom last Friday!

We now have 0845 235 0000 – 0845 235 9999 and will be offering some early bird discounts for all the gold and platinum numbers in that range.

They will not go live on the public telephone network until February, but we will keep you posted when the offers start.

If you would like some, please let me know. They will be billed at the usual rate per month (£4) after the one-off fee for the gold and platinum numbers.

If there is anything else you need, please just let me know and have you checked out our new hardware store – http://www.surevoip.co.uk/store ?

Thanks,
Gavin.